Headline

Operations Executive | Application Processor | UK Study Abroad | University Admissions & Student Relations | CRM · Excel · Google Sheets | Multilingual (Spanish)

About

I am an Operations Executive with over 4 years of professional experience across education consulting and technical support. Currently at Meridean Overseas Education Consultants, I manage end-to-end university application processing, student data management across CRM and Google Sheets, and serve as a key liaison between students and universities — ensuring smooth, timely communication throughout the admissions journey. Previously, at Teleperformance, I honed my problem-solving and communication skills by handling inbound technical support queries, diagnosing complex issues, and escalating them efficiently for resolution. What sets me apart is my attention to detail, adaptability in fast-paced environments, and a genuine passion for helping people. I am also proficient in Spanish, which adds a multilingual edge to my client-facing roles. I am actively looking to grow within operations, student services, or client relationship management. Let's connect!

Location

Jaipur

Work experience

Operation executive || Application Processor at Meridean Overseas Education Consultants, Jan 2025 - Present · 1 yr 5 mos, Jaipur, Rajasthan, India, Operation Executive Meridean Overseas Education Consultants · Full-time | Jan 2025 – Present | Jaipur, Rajasthan • Processed university applications for international students through institutional portals, ensuring accuracy and timely submissions. • Maintained and updated student records using CRM platforms, Microsoft Excel, and Google Sheets, improving data accuracy and retrieval efficiency. • Guided students through the university shortlisting and finalization process, helping them evaluate options based on their academic profile, budget, and career goals. • Assisted students with the initial deposit payment process, ensuring clarity on fee structures, deadlines, and documentation requirements. • Prepared students for university interviews by providing guidance on common questions, presentation, and expectations — improving their confidence and readiness. • Coordinated proactively with students and counsellors to communicate application deadlines, offer updates, and additional university requirements, ensuring no critical milestone was missed. • Acted as the primary liaison between students and partner universities, facilitating clear and timely communication at every stage of the admissions process.

Technical Support Executive at Teleperformance, Sep 2022 - Jan 2025 · 2 yrs 5 mos, Jaipur, Rajasthan, India, Technical Support Executive Teleperformance · Full-time | Sep 2022 – Jan 2025 | Jaipur, Rajasthan - Delivered technical assistance to customers through inbound calls and emails, resolving software and hardware issues with a focus on first-call resolution. - Diagnosed and troubleshot technical problems, identifying root causes and escalating complex cases to the appropriate support teams. - Maintained strong client satisfaction through effective communication and structured problem-solving under high-volume conditions. - Developed expertise in handling diverse customer concerns, strengthening multitasking and time management skills.

Caller at Govindam Groups, Dec 2021 - Jun 2022 · 7 mos, Jaipur, Rajasthan, India

Education

Bachelor of Science, Biology/Biological Sciences, General, University of Rajasthan

Higher Secondary Certificate — Science (Biology), Science (Biology), Noble Kingdom Public school