Headline

IT Engineer | IT Services Management | IT Operations | L1/L2 Support Engineer | System Administrator | Windows Administration | Azure | Active Directory | Microsoft 365 | ServiceNow | ITIL | Open to Opportunities

About

IT professional with hands-on experience in IT Operations, customer support, workflow management, and technical troubleshooting. Experienced in handling incidents, ticket management, issue resolution, and working with enterprise collaboration tools. Skilled in: • L1/L2 Technical Support • Windows Administration • Active Directory • Microsoft 365 • Azure Fundamentals • ServiceNow • ITIL Concepts • Incident Management • User Access Management • Hardware & Software Troubleshooting • Remote Desktop Support I am currently seeking opportunities as an L1/L2/L3 Support Engineer, IT Operations Analyst, System Administrator, Service Desk Analyst, or Cloud Support Associate. 📍 Open to relocate to Ahmedabad, Pune, Bengaluru, Hyderabad, Chennai, and Noida. • Open for On-site | Hybrid | Remote opportunities.

Location

Ahmedabad

Work experience

Analyst at Telus Digital - BPO, Sep 2025 - Present · 1 yr, Gandhinagar, Incident & SLA Management: Managed SLA-driven operational workflows in a high-volume production environment, consistently meeting strict service level agreements and driving rapid incident resolution. Ticketing & Service Restoration: Handled project tasks, technical issues, and quality feedback loops via the Zendesk and ServiceNow Tickening Systems to drive rapid incident resolution. Workforce Discipline: Leveraged Verint software for precision time management, workflow prioritization, and schedule adherence, maintaining 100% compliance with shift requirements Operational Support: Provided 24x7 support in Rotational Shifts and incident management to ensure seamless service delivery. Data Retention & Quality Assurance: Translated spherical panoramic data into precise top-down 2D/3D floor plan schematics, focusing on technical specifications.

Associate Consultant at Apexon, Jun 2025 - Sep 2025 · 4 mos, Ahmedabad, Associate Consultant – AI/ML (ADAS Project) Contributed to Advanced Driver Assistance Systems (ADAS) development using LiDAR-based object detection workflows Performed high-precision 3D Bounding Box (3DBB) annotation on point cloud data using GT Studio (TELUS Digital) Labeled and classified real-world driving scenarios to improve machine learning model accuracy for autonomous perception systems Ensured data quality, consistency, and annotation standards across large-scale datasets Collaborated with cross-functional teams to support training and validation pipelines for computer vision models

Full Stack Developer at Imbuesoft, Dec 2024 - May 2025 · 6 mos, Rajkot, Gujarat, India

Education

Bachelor of Technology - BTech, Information Technology, Atmiya university

Diploma In Engineering, Mechanical Engineering, Government Polytechnic Diu