Headline

Senior Process Executive – US Mortgage | Queue & Operations Management | Policy Endorsements | MS Excel Advanced | 5+ Years BPO FinServ

About

5+ years in US Mortgage & Business Insurance operations at Cognizant, managing end-to-end processing for a US-based client with 99%+ accuracy. Core expertise: • Policy endorsements — premiums, addresses, names, locations • Queue management, WoH & pended activity reporting • Client & agent coordination across US time zones • Team leadership & new joiner onboarding • Advanced MS Excel | MS Office Suite Multi-award winner at Cognizant for accuracy, productivity & initiative. CFI certified: Excel Fundamentals – Formulas for Finance. Open to US Mortgage roles — operations, underwriting support, or process management. Remote or hybrid, anywhere. 📩 parsabhanukiran86@gmail.com

Location

Hyderabad

Work experience

Senior Process Executive at Cognizant, Jul 2020 - Present · 6 yrs, Hyderabad, Telangana, India

Senior Process Executive at Cognizant Technology Solutions INDIA Private limited, Jul 2020 - Jan 2025 · 4 yrs 7 mos, Monitoring a Queues Management. Handling a Mailbox. Managing on Daily pended activities report. Managing on Attendance Tracker report. Assigning volume to team. Clarifying doubts can help subordinates understand a situation or idea better and can help build trust and productivity in the workplace. Coordinate with client in case of any process updates.

Education

Bachelor's degree of Commerce, Bachelor's degree of Commerce (Computers), Osmania University

B.Com(Comp), Nava Chaitanya Degree and PG College