Headline

SAP SD & MM Support Analyst | Supply Chain Operations | MBA

About

I work at Accenture in supply chain operations, where my day revolves around making sure orders don't get stuck. Whether it's an order that didn't get created, a delivery that never reached the courier, or an RPA bot that failed mid-process, I'm the person who figures out what went wrong and gets it fixed. Most cases I resolve directly using SAP SD & MM, averaging 15–20 cases daily with ~95% SLA. Over 3 years of handling this daily has made me someone who doesn't panic when things break — because in operations, something always breaks. From order-to-cash (OTC) failures to RPA bot disruptions, the job is to fix it before anyone notices.

Location

Modinagar

Work experience

Supply chain operations associate at Accenture, Apr 2023 - Present · 3 yrs 3 mos, Noida, Uttar Pradesh, India, (Apr 2023 – Jan 2026 via First Meridian Global Services Pvt. Ltd. | Jan 2026 onwards Direct Payroll) • Independently analyse and resolve 15–20 order management cases daily on SAP SD & MM — order failures, delivery blocks, GI errors, courier dispatch issues — using VA01, VL01N, VL02N, ME21N, ME13, MIGO & more. • Backend cases coordinated with IT via ServiceNow and tracked end-to-end till closure. • Maintaining ~95% SLA consistently over 3+ years with average 1-hour closure time. • Monitor 10+ RPA bots for warehouse and order management workflows — identify failures and coordinate resolution with technical team before they impact operations. • Manage SAP access provisioning and de-provisioning for 50+ business users across multiple SAP modules. • Guide a team of 7 on SAP workflows, case handling, and ServiceNow. • Act as functional bridge across warehouse, IT, and business teams — ensuring order flow is never disrupted due to delayed escalations.

Learning Coach at Bada Business Pvt. Ltd. (Dr. Vivek Bindra), Aug 2022 - Nov 2022 · 4 mos, New Delhi, Delhi, India, • Managed backend operations for a learning platform with 1,000+ users — handled access issues and workflow disruptions within SLA timelines. • Coordinated with internal teams to resolve platform and workflow issues, keeping operations running without major disruptions.

Operations And Event Management at KIET Group of Institutions, Aug 2021 - Aug 2021 · 1 mo, On-site, Coordinated logistics and operations for an international conference at KIET — managed cross-functional coordination, attendee management, and on-ground execution.

Education

Master of Business Administration - MBA, Marketing and Operations, kiet group of institutions

Bachelor of Commerce - BCom, DR. RAM MANOHAR LOHIA INSTITUTE DELHI- MEERUT ROAD, SIKRI KALA, MODINAGAR (GZB.)