---
title: "Parikshith Mechineni - AI Support Engineer in Chennai | Tal"
description: "Meet Parikshith Mechineni, Customer Engineer | AI Systems, APIs & Integrations | Scaling Technical Solutions for Enterprise based in Chennai."
image: "https://tal.club/meet/parikshith-mechineni-1/share-image"
---

# Parikshith Mechineni on Tal

## Headline

Customer Engineer \| AI Systems, APIs & Integrations \| Scaling Technical Solutions for Enterprise

## About

Support/Solutions Engineer working at the intersection of APIs, distributed systems, and AI\. I help customers design, integrate, and scale technical solutions in production — from APIs and data pipelines to AI\-powered workflows\. At PromptQL, I: • Architect and troubleshoot integrations \(REST, GraphQL, Hasura\) • Debug complex issues across distributed systems • Build automation to improve scalability and reduce manual effort • Work closely with product and engineering to improve reliability and UX Previously at Rocketlane, I built integrations and automation that reduced support load by 20% and improved turnaround time by 50%\. Skills: Python • APIs • Distributed Systems • AI/LLMs • Integrations • Debugging

## Location

Chennai

## Work experience

AI Support Engineer at PromptQL, Sep 2025 \- Present · 10 mos, Chennai, Tamil Nadu, India, \-Act as a forward\-deployed technical partner, helping customers design and deploy API\-driven solutions using GraphQL \(Hasura\), REST APIs, and distributed systems \-Architect and troubleshoot integrations across databases \(OLTP/OLAP\), authentication systems, and data pipelines in production environments \-Build automation and internal tools to reduce manual support effort and improve scalability of customer operations \-Leverage AI\-assisted workflows to accelerate debugging, improve response quality, and enhance team efficiency \-Collaborate with product and engineering teams to identify recurring issues and drive improvements in platform reliability and developer experience \-Support customers across Slack, Discord, and ticketing systems, ensuring fast resolution of complex technical issues

Sr Support Engineer at PromptQL, Mar 2024 \- Present · 2 yrs 4 mos, India

Technical Support Engineer at Rocketlane, Jul 2022 \- Feb 2024 · 1 yr 8 mos, Chennai, Tamil Nadu, India, \-Led technical onboarding and implementation for SaaS customers, translating business requirements into scalable technical solutions \-Built and maintained REST API integrations with third\-party systems \-Developed automation tools that reduced support tickets by 20% and improved turnaround time by 50% Acted as a technical advisor to customers, guiding architecture decisions and best practices \-Partnered with engineering to debug production issues and improve system observability

Senior Technical Support Engineer at HappyFox, Oct 2020 \- Jul 2022 · 1 yr 10 mos, India, \- Build tooling and processes to reduce support requests by 20%, TAT by 50% \- Worked with the engineering team to improve the support teams visibility into customer data\. \- Implemented systems to identify and alert the teams proactively about customers issues\. \- Identified and improved documentation to reduce support requests \- Investigated and help fix several high priority issues\. \- Built tooling to automate migration of data from legacy systems

Technical Support Engineer at HappyFox, Oct 2018 \- Oct 2020 · 2 yrs 1 mo, Greater Chennai Area, Responsibilities: \-Investigating and identifying root cause of customer issues and drive resolutions across various teams\. \-Providing expert level technical support and deal with issues escalated by junior support staff\. \-Managing customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis\. \-Document defect and enhancement requests on behalf of customers\. \-Driving Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence\. \-Working with internal teams in a consultative and supportive role\. \-Training teams/members on the nuances of applications using simulations when required\.

Support Engineer at ASquare Water, Sep 2015 \- Sep 2018 · 3 yrs 1 mo

## Education

Computer Engineering, College of Engineering, Guindy

[View the original profile](https://tal.club/meet/parikshith-mechineni-1)

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