Headline

Customer Engineer | AI Systems, APIs & Integrations | Scaling Technical Solutions for Enterprise

About

Support/Solutions Engineer working at the intersection of APIs, distributed systems, and AI. I help customers design, integrate, and scale technical solutions in production — from APIs and data pipelines to AI-powered workflows. At PromptQL, I: • Architect and troubleshoot integrations (REST, GraphQL, Hasura) • Debug complex issues across distributed systems • Build automation to improve scalability and reduce manual effort • Work closely with product and engineering to improve reliability and UX Previously at Rocketlane, I built integrations and automation that reduced support load by 20% and improved turnaround time by 50%. Skills: Python • APIs • Distributed Systems • AI/LLMs • Integrations • Debugging

Location

Chennai

Work experience

AI Support Engineer at PromptQL, Sep 2025 - Present · 10 mos, Chennai, Tamil Nadu, India, -Act as a forward-deployed technical partner, helping customers design and deploy API-driven solutions using GraphQL (Hasura), REST APIs, and distributed systems -Architect and troubleshoot integrations across databases (OLTP/OLAP), authentication systems, and data pipelines in production environments -Build automation and internal tools to reduce manual support effort and improve scalability of customer operations -Leverage AI-assisted workflows to accelerate debugging, improve response quality, and enhance team efficiency -Collaborate with product and engineering teams to identify recurring issues and drive improvements in platform reliability and developer experience -Support customers across Slack, Discord, and ticketing systems, ensuring fast resolution of complex technical issues

Sr Support Engineer at PromptQL, Mar 2024 - Present · 2 yrs 4 mos, India

Technical Support Engineer at Rocketlane, Jul 2022 - Feb 2024 · 1 yr 8 mos, Chennai, Tamil Nadu, India, -Led technical onboarding and implementation for SaaS customers, translating business requirements into scalable technical solutions -Built and maintained REST API integrations with third-party systems -Developed automation tools that reduced support tickets by 20% and improved turnaround time by 50% Acted as a technical advisor to customers, guiding architecture decisions and best practices -Partnered with engineering to debug production issues and improve system observability

Senior Technical Support Engineer at HappyFox, Oct 2020 - Jul 2022 · 1 yr 10 mos, India, - Build tooling and processes to reduce support requests by 20%, TAT by 50% - Worked with the engineering team to improve the support teams visibility into customer data. - Implemented systems to identify and alert the teams proactively about customers issues. - Identified and improved documentation to reduce support requests - Investigated and help fix several high priority issues. - Built tooling to automate migration of data from legacy systems

Technical Support Engineer at HappyFox, Oct 2018 - Oct 2020 · 2 yrs 1 mo, Greater Chennai Area, Responsibilities: -Investigating and identifying root cause of customer issues and drive resolutions across various teams. -Providing expert level technical support and deal with issues escalated by junior support staff. -Managing customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis. -Document defect and enhancement requests on behalf of customers. -Driving Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence. -Working with internal teams in a consultative and supportive role. -Training teams/members on the nuances of applications using simulations when required.

Support Engineer at ASquare Water, Sep 2015 - Sep 2018 · 3 yrs 1 mo

Education

Computer Engineering, College of Engineering, Guindy