---
title: "PARAMJOT KAUR - Fraud Specialist in Chennai | Tal"
description: "Meet PARAMJOT KAUR, Fraud Operations Analyst | Process Improver | Team Mentor | Delivering High-Quality & Scalable Solutions l AML & KYC | Quality Assurance | Ex Operations Analyst at Natwest Group based in Chennai."
image: "https://tal.club/meet/paramjot-kaur-1/share-image"
---

# PARAMJOT KAUR on Tal

## Headline

Fraud Operations Analyst \| Process Improver \| Team Mentor \| Delivering High\-Quality & Scalable Solutions l AML & KYC \| Quality Assurance \| Ex Operations Analyst at Natwest Group

## About

“Life isn’t about finding yourself\. Life is about creating yourself\.” — George Bernard Shaw I believe in continuously building and refining my professional identity through meaningful work, adaptability, and measurable impact\. I am an Operations Analyst with experience in fraud risk, customer operations, and process optimization\. I specialize in analyzing operational workflows, identifying inefficiencies, and implementing improvements that enhance accuracy, compliance, and customer experience\. With hands\-on experience in fraud detection, financial crime processes \(AML\), and customer service operations, I bring a strong balance of analytical thinking and execution\. I’ve consistently worked in high\-volume, fast\-paced environments where attention to detail, risk awareness, and SLA adherence are critical\. \*\*What I bring to the table:\*\* • Strong expertise in fraud risk analysis and operational controls • Proven ability to improve processes and drive efficiency • Experience handling escalations and ensuring high\-quality customer outcomes • Data\-driven approach to problem\-solving and decision\-making • Commitment to compliance, accuracy, and continuous improvement \*\*Key achievements:\*\* • Delivered consistent SLA performance while maintaining high quality standards • Identified process gaps and contributed to workflow improvements • Enhanced customer satisfaction through effective query and escalation management • Supported compliance and risk mitigation aligned with AML guidelines \*\*Core skills:\*\* • Fraud Risk & Financial Crime • Operations & Process Improvement • Data Analysis & Reporting • Customer Experience Management • Quality Assurance & Compliance I am open to opportunities where I can leverage my analytical and operational expertise to drive efficiency, strengthen risk controls, and create scalable business solutions\. Let’s connect and collaborate\.

## Location

Chennai

## Work experience

Fraud Specialist at Citi, May 2024 \- Present · 2 yrs 1 mo, Tamil Nadu, India

Operations Analyst at C&Q \- Complaint Handler at NatWest Group, Jan 2024 \- May 2024 · 5 mos, Chennai, Tamil Nadu, India, • Handling customer’s complaints and queries\. • Act as Operations Analyst\.

Operations Analyst at Everyday Banking at NatWest Group, Oct 2023 \- Dec 2023 · 3 mos, Chennai, Tamil Nadu, India, • Got trained & working on Customer Account Opening\. • Verification of KYC check done with HOOYU tool in Account opening\. • Got trained in Loyalty Saver and non\-digital account opening forms

Operations Analyst at Mortgages at NatWest Group, Apr 2022 \- Sep 2023 · 1 yr 6 mos, Chennai, Tamil Nadu, India, Organized project plans with forecasts, estimates and resource assignments and provided valuable insights to management, enabling data\-driven decision\-making, resolving complex queries and challenges\. • Achieved 100% target to reach the expectation of the business\. • Increased process efficiency by 25% by reducing manual paper work\.

Summer Internship at Bharat Sanchar Nigam Limited, Nov 2020 \- Jan 2021 · 3 mos, Chennai, Tamil Nadu, India, The main objective is to give the understanding and exposure in telecommunication technologies\.

## Education

Msc, Physics, University of Madras

B\.Sc, Physics, Guru nanak college

[View the original profile](https://tal.club/meet/paramjot-kaur-1)

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