About
“Life isn’t about finding yourself. Life is about creating yourself.” — George Bernard Shaw I believe in continuously building and refining my professional identity through meaningful work, adaptability, and measurable impact. I am an Operations Analyst with experience in fraud risk, customer operations, and process optimization. I specialize in analyzing operational workflows, identifying inefficiencies, and implementing improvements that enhance accuracy, compliance, and customer experience. With hands-on experience in fraud detection, financial crime processes (AML), and customer service operations, I bring a strong balance of analytical thinking and execution. I’ve consistently worked in high-volume, fast-paced environments where attention to detail, risk awareness, and SLA adherence are critical. **What I bring to the table:** • Strong expertise in fraud risk analysis and operational controls • Proven ability to improve processes and drive efficiency • Experience handling escalations and ensuring high-quality customer outcomes • Data-driven approach to problem-solving and decision-making • Commitment to compliance, accuracy, and continuous improvement **Key achievements:** • Delivered consistent SLA performance while maintaining high quality standards • Identified process gaps and contributed to workflow improvements • Enhanced customer satisfaction through effective query and escalation management • Supported compliance and risk mitigation aligned with AML guidelines **Core skills:** • Fraud Risk & Financial Crime • Operations & Process Improvement • Data Analysis & Reporting • Customer Experience Management • Quality Assurance & Compliance I am open to opportunities where I can leverage my analytical and operational expertise to drive efficiency, strengthen risk controls, and create scalable business solutions. Let’s connect and collaborate.
Work experience
Fraud Specialist at Citi, May 2024 - Present · 2 yrs 1 mo, Tamil Nadu, India
Operations Analyst at C&Q - Complaint Handler at NatWest Group, Jan 2024 - May 2024 · 5 mos, Chennai, Tamil Nadu, India, • Handling customer’s complaints and queries. • Act as Operations Analyst.
Operations Analyst at Everyday Banking at NatWest Group, Oct 2023 - Dec 2023 · 3 mos, Chennai, Tamil Nadu, India, • Got trained & working on Customer Account Opening. • Verification of KYC check done with HOOYU tool in Account opening. • Got trained in Loyalty Saver and non-digital account opening forms
Operations Analyst at Mortgages at NatWest Group, Apr 2022 - Sep 2023 · 1 yr 6 mos, Chennai, Tamil Nadu, India, Organized project plans with forecasts, estimates and resource assignments and provided valuable insights to management, enabling data-driven decision-making, resolving complex queries and challenges. • Achieved 100% target to reach the expectation of the business. • Increased process efficiency by 25% by reducing manual paper work.
Summer Internship at Bharat Sanchar Nigam Limited, Nov 2020 - Jan 2021 · 3 mos, Chennai, Tamil Nadu, India, The main objective is to give the understanding and exposure in telecommunication technologies.
