Headline

Senior Microsoft 365 Security & Identity Consultant | Entra ID, Identity Governance, Conditional Access, MFA, Zero Trust | Exchange Online (Hybrid & Migrations) | Microsoft Purview, Defender | Remote

About

Senior Engineer with 9+ years of experience in designing scalable enterprise systems across Microsoft 365 and cloud environments. My core expertise lies in system architecture, automation, and solving complex real-world problems at scale. Over the years, I have worked extensively on building reliable, context-aware systems by integrating identity, behavioral, and operational data to improve decision-making and system efficiency. This has naturally led me to explore AI-driven approaches for enhancing user workflows and automating intelligent decision systems. I am particularly interested in applying AI and LLM-based solutions to real-world problems such as building intelligent agents, enabling natural language interaction with data, and improving how users interact with complex systems. My focus is on combining strong system design principles with product thinking to create scalable, user-centric AI solutions. Currently exploring opportunities at the intersection of AI, system design, and product engineering, where I can contribute to building impactful and innovative solutions.

Location

Gurugram

Work experience

Cloud Solution Architect at Persistent Systems, Dec 2023 - Present · 2 yrs 6 mos, Gurugram, Haryana, India, • Owned and supported enterprise Microsoft 365 environments with focus on security, identity, and hybrid Exchange architectures for global customers. • Led Exchange Online hybrid deployments, tenant migrations, and complex mail flow remediation, acting as the final escalation point for high-severity issues. • Designed and implemented Microsoft Entra ID solutions including Conditional Access, MFA, identity governance, and secure authentication models aligned with Zero Trust principles. • Delivered Microsoft 365 security and compliance solutions using Purview (Information Protection, DLP) and Microsoft Defender to meet organizational security requirements. • Advised customers on Microsoft 365 Copilot readiness, governance, and adoption, ensuring secure integration with identity and data protection controls. • Collaborated with stakeholders across US, UK, and APAC regions, providing architectural guidance, remediation strategies, and best-practice recommendations in remote enterprise environments. • Supported both transactional and custom consulting engagements, balancing hands-on engineering with customer-facing advisory responsibilities.

Senior Escalation Engineer at Concentrix, Aug 2019 - Nov 2023 · 4 yrs 4 mos, Gurugram, Haryana, India, • Served as a Senior Escalation Engineer and acting Microsoft 365 Team Lead, supporting enterprise customers and Microsoft partners in complex cloud and hybrid environments. • Acted as the final escalation point for critical Microsoft 365 issues including Exchange Online hybrid, mail flow, migrations, identity, authentication, and Free/Busy scenarios. • Worked closely with Microsoft Exchange, SharePoint, OneDrive, Intune, identity, network, and security teams to resolve high-severity incidents and restore service continuity. • Delivered deep expertise in Microsoft Entra ID (Azure AD), identity synchronization, authentication failures, and hybrid identity integrations using Azure AD Connect. • Performed Exchange Online and on-premises Exchange remediation, including hybrid configurations, inbound/outbound mail routing, SPF/ATP-related issues, and cross-forest migration scenarios. • Supported Microsoft Professional, Premier, and Partner customers across US, UK, and APAC regions, operating in follow-the-sun and remote escalation models. • Utilized PowerShell to analyze, troubleshoot, and remediate Exchange and identity-related issues, including message tracking and administrative operations. • Collaborated directly with Microsoft Product Group / Engineering teams to raise bugs, VSO/ICM cases, and drive root-cause resolution for platform-level issues.

Associate Consultant at Capgemini, May 2018 - Aug 2019 · 1 yr 4 mos, Noida, Uttar Pradesh, India, • Worked in a production support environment handling application and infrastructure troubleshooting across Windows-based enterprise systems. • Supported remote desktop (RDS) server environments, assisting with application availability, system resets, and issue remediation for large retail operations. • Performed system-level troubleshooting, including service restarts, application resets, and configuration-level fixes to restore production services. • Assisted with XML configuration analysis and modification to resolve port, connectivity, and application startup issues. • Executed remote system recovery and cold boot operations using Dell iDRAC for server-level issue resolution. • Contributed to internal knowledge base and self-help documentation, improving resolution efficiency and reducing repeated incidents.

Analyst at HCLTech, Aug 2017 - May 2018 · 10 mos, Noida, Uttar Pradesh, India, • Provided end-user IT support for enterprise users, assisting with email, device, and productivity tool issues in a corporate environment. • Troubleshot and resolved Microsoft Outlook–related issues, including profile configuration, connectivity, and client-side problems. • Supported mobile device management (MDM) operations using AirWatch, assisting with device enrollment and policy enforcement for BYOD and corporate-owned devices. • Worked closely with employees to identify technical issues, recommend appropriate solutions, and ensure timely resolution. • Gained foundational experience in enterprise IT operations, customer support, and structured incident resolution processes.

Education

Bachelor of Technology, Computer Science, DR. K.N. MODI INSTITUTE OF ENGINEERING AND TECHNOLOGY, MODINAGAR, GHAZIABAD