About
My role as a Senior Delivery Manager is defined by leading global teams to deliver exceptional support in multiple projects and programs in different sectors and different geographies with ensuring 24/7 operational efficiency and customer delight. The strategic responsibilities I embrace include expanding our base accounts through robust relationship management and the implementation of best delivery practices. The success we’ve achieved is through a collaborative effort with my team, tactically managing team utilization, focusing on people development and performance management, all while driving growth and maintaining an unwavering commitment to excellence. With expertise in Agile methodologies and a strong foundation in ITIL practices, I've successfully managed substantial offshore delivery and account management functions. Championing the delivery best practices, I am committed to delivering excellence and building enduring client relationships, leveraging my expertise in project management, process improvement and problem-solving to enhance overall service delivery. MAJOR ACCOMPLISHMENTS-- - Overseen P&L tracking and management of $50M annually, handling escalations, managing operations, and responding to RFPs in Communication, banking and public sectors. - Managed multiple concurrent projects in India with clients based in the UK, Canada, US, and Australia. - Successfully implemented RPA and automation initiatives, resulting in the reduction of 6 FTEs in just 4 months. Oversaw a team of 20 FTEs. - Spearheaded development and maintenance projects for multiple clients like Barclays (UK), Western Power (Australia), AusNet, CanadaPost, DWP and many more, collaborating with teams in multiple Geographies, and managing a P&M budget of $1M+ projects. The team consisted of 50 FTEs, established a pipeline for the next phase of the projects. On a personal level, I am a proactive individual with exceptional abilities in identifying opportunities, cultivating relationships, and delivering presentations to a wide-ranging client base. With a focus on outcomes, I bring extensive global exposure to diverse cultures and work settings, and I am at ease in fast-paced and dynamic scenarios. Additionally, I excel in verbal and written communication, possess strong problem-solving acumen, and can effectively manage multiple tasks and priorities while meeting deadlines. To know more about me or my work, please drop me a line at pankaj.vashist@hotmail.com
Work experience
Senior Delivery Manager - Banking & Finance at IBM, Nov 2021 - Present · 4 yrs 10 mos, Greater London, England, United Kingdom
Delivery Manager managing project in healthcare (public sector) & E&U at IBM, Mar 2021 - Oct 2021 · 8 mos, Gurugram, Haryana, India, Led the delivery management for Federal government client support, ensuring 24X7 support for supply chain management applications like WCS, Ivalua, IIB. • Managed globally integrated delivery teams to drive operational excellence and client satisfaction. • Successfully collaborated with multiple capability teams to manage client accounts, enhancing project efficiency and delivery outcomes. Also Worked for Western Power, Perth Australia for execution of projects including Webmethods to JBOSS. Major Responsibilities include ensuring a smooth project execution, a proper connect with the end client and ensuring end to end client satisfaction against the services / products delivered. Accountable for overall offshore delivery and account management functions -Team Utilization, GDP, Headcount forecasting & growth, People development, performance management & hiring as part of my tactical responsibilities, while the strategic responsibilities include Base Account growth, customer delight, Relationship management, implementing the "Delivery Best practices". Drive People Development & performance management agenda, with continued focus on “Skills Transformation” through training and certifications.
POD Lead - RPA Automation at IBM, May 2020 - Mar 2021 · 11 mos, Gurugram, Haryana, India
Oracle Apps Lead at Orange Business Services, Jun 2007 - May 2010 · 3 yrs, Gurgaon, India, Responsible for Production Support, Customization, Maintenance & Upgrade of Oracle ERP Applications.
Associate Consultant at Oracle SSI, 2006 - 2006 · Less than a year, Bangalore, ERP Upgrade and Support
