---
title: "Pankaj Arora - Vice President - GCC Transformation in Bengaluru | Tal"
description: "Meet Pankaj Arora, GCC & Enterprise Transformation Executive | Target Operating Model | GBS | Captive / BPO Transformation | $70M Enterprise Value Delivered based in Bengaluru. AI stack includes ChatGPT."
image: "https://tal.club/meet/pankaj-arora-2/share-image"
---

# Pankaj Arora on Tal

## Headline

GCC & Enterprise Transformation Executive \| Target Operating Model \| GBS \| Captive / BPO Transformation \| $70M Enterprise Value Delivered

## About

GCC and Enterprise Transformation Executive with 22\+ years delivering large scale operating model transformation across GCC, captive, BPO, and shared services environments\. My work sits at the intersection of Target Operating Model design, location strategy, intelligent automation, and enterprise governance\. Across 40\+ transformation programs, I have delivered $70M in verified business value, optimised 6,000\+ FTE organisations, and transitioned two large corporate functions into GCC/shared services constructs within 26 months\. Earlier in my career I have owned enterprise planning and strategic execution across 14 delivery centers in 4 countries\. That experience shaped how I approach transformation, with board\-level narrative discipline, not just program delivery rigour\. What I bring to a mandate:\- Target Operating Model \(TOM\) design and execution — GCC / Captive setup, incubation, and scale\-up, GenAI and intelligent automation integration into operating models, Greenfield function builds, Outcome based governance, KPI architecture, and PMO leadership Open to mandates in GCC transformation, enterprise transformation, shared services, and BPO leadership\.

## Location

Bengaluru

## AI stack

ChatGPT

## Work experience

Vice President \- GCC Transformation at Accenture, Dec 2024 \- Mar 2026 · 1 yr 4 mos, Bengaluru, Business Transformation Lead for Global Legal Function \(3,000 employees\) \| GCC transformation, operating model redesign, governance\.

Operations and Transformation \- GCC at Accenture, Jan 2023 \- Mar 2026 · 3 yrs 3 mos

Vice President \- GCC Operations at Accenture, Jan 2023 \- Dec 2024 · 2 yrs, Bengaluru, Led India team of 1,000 employees and global CoE across Order to Cash, FP&A, Resource Management, and Sales Enablement\. Drove business case KPIs, FTE optimization, transition rationalization, BAU metrics, and operating model redesign across business\.

Head of CoE, PMO & Business Transformation at Uniphore, Feb 2021 \- Jan 2023 · 2 yrs, Bangalore Urban, Built enterprise support functions to enable scale and structure across a fast\-growing global SaaS business\. Established shared services foundations across PMO, CoE, Product Training, and Partner Enablement\. Set up PMO to drive delivery governance and cross\-functional alignment across 25\+ client programs Created CoE to interface with product, cloud, and data teams—accelerating time to value Launched global training and onboarding for clients, partners, and internal teams Operationalized partner enablement through GTM playbooks and delivery frameworks Supported CXO\-level transformation and led globally distributed program teams

Associate Vice President – Business Transformation & Strategic PMO \(Chief of Staff\) at HGS \- Hinduja Global Solutions, May 2010 \- Feb 2021 · 10 yrs 10 mos, Bengaluru, Held progressive leadership roles across Transformation, Strategic PMO, International Ops, and Shared Services\. Initial 5 years, led Operational Excellence across internal shared services as part of corporate Business Excellence team\. Led 40\+ transformation projects across US, UK, India and Middle East clients, delivering multi $ in impact through re\-engineering, RPA, Voice Bot, and automation\. Served as EA/Chief of Staff to Healthcare CEO \($350M vertical\) — owned vertical\-wide PMO, P&L initiatives, crisis response, and capability design across 10\+ global centers\. Managed international delivery \($4\.5M P&L, 500\+ employees, multi\-site ops\) with end\-to\-end client and team ownership\. Built maturity frameworks, governance models, and strategic controls to enable scale and continuity\.

Manager \- Quality at Microland Limited, Feb 2010 \- May 2010 · 4 mos, Bengaluru, Karnataka, India

Business Excellence Manager at Taj Hotels, Aug 2008 \- Jan 2010 · 1 yr 6 mos, Jaipur, Rajasthan, India

## Education

Modern school

The ICFAI University, Tripura

[View the original profile](https://tal.club/meet/pankaj-arora-2)

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