---
title: "Pankaj Pandey - Customer Service Representative in North Delhi | Tal"
description: "Meet Pankaj Pandey, -- based in North Delhi."
image: "https://tal.club/meet/pankaj-18/share-image"
---

# Pankaj Pandey on Tal

## Headline

\-\-

## Location

North Delhi

## Work experience

Customer Service Representative at ADVATIX \- Advanced Supply Chain and Logistics, Oct 2023 \- Present · 2 yrs 10 mos, Gurugram, Haryana, India

Customer Service Representative at ADVATIX \- Advanced Supply Chain and Logistics, Oct 2023 \- Present · 2 yrs 10 mos, Hybrid

Client Services Executive at Advatix APAC Logistics, Oct 2023 \- Present · 2 yrs 10 mos, • Resolved high\-volume customer inquiries via phone and email, improving response efficiency • Maintained accurate service and delivery records to reduce discrepancies • Managed post\-transaction processes including product support and coordination • Ensured SLA compliance by prioritizing time\-sensitive issues • Collaborated with internal teams to improve operational workflows

Customer Service Representative at Concentrix, Aug 2021 \- Sep 2023 · 2 yrs 2 mos, Gurugram, Haryana, India

Customer Support Executive at Concentrix, Aug 2021 \- Sep 2023 · 2 yrs 2 mos, • Delivered end\-to\-end customer support while consistently meeting SLA targets • Handled escalations and resolved customer complaints efficiently • Identified process gaps and supported workflow improvements • Improved First Call Resolution through effective troubleshooting • Documented customer interactions accurately in CRM systems

Customer Service Representative at Concentrix Limited Company, Apr 2021 \- Sep 2023 · 2 yrs 6 mos, Gurugram, Haryana, India

## Education

Bachelor of Business Administration, Intellectu

N/A, Business/Commerce, General, The pine crest school

[View the original profile](https://tal.club/meet/pankaj-18)

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