Pankaj Pandey profile photo 1 on Tal

Pankaj Pandey

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North Delhi

5+ years of work experience

ADVATIX - Advanced Supply Chain and Logistics
Oct 20232 yrs 10 mosPresent

Gurugram, Haryana, India

ADVATIX - Advanced Supply Chain and Logistics
Oct 20232 yrs 10 mosPresent

Hybrid

Advatix APAC Logistics
Oct 20232 yrs 10 mosPresent

• Resolved high-volume customer inquiries via phone and email, improving response efficiency • Maintained accurate service and delivery records to reduce discrepancies • Managed post-transaction processes including product support and coordination • Ensured SLA compliance by prioritizing time-sensitive issues • Collaborated with internal teams to improve operational workflows
Concentrix
Aug 20212 yrs 2 mosSep 2023

Gurugram, Haryana, India

Concentrix
Aug 20212 yrs 2 mosSep 2023

• Delivered end-to-end customer support while consistently meeting SLA targets • Handled escalations and resolved customer complaints efficiently • Identified process gaps and supported workflow improvements • Improved First Call Resolution through effective troubleshooting • Documented customer interactions accurately in CRM systems
Concentrix Limited Company
Apr 20212 yrs 6 mosSep 2023

Gurugram, Haryana, India

Education

Intellectu

Bachelor of Business Administration

Intellectu

N/A, Business/Commerce, General

The pine crest school

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Headline

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Location

North Delhi

Work experience

Customer Service Representative at ADVATIX - Advanced Supply Chain and Logistics, Oct 2023 - Present · 2 yrs 10 mos, Gurugram, Haryana, India

Customer Service Representative at ADVATIX - Advanced Supply Chain and Logistics, Oct 2023 - Present · 2 yrs 10 mos, Hybrid

Client Services Executive at Advatix APAC Logistics, Oct 2023 - Present · 2 yrs 10 mos, • Resolved high-volume customer inquiries via phone and email, improving response efficiency • Maintained accurate service and delivery records to reduce discrepancies • Managed post-transaction processes including product support and coordination • Ensured SLA compliance by prioritizing time-sensitive issues • Collaborated with internal teams to improve operational workflows

Customer Service Representative at Concentrix, Aug 2021 - Sep 2023 · 2 yrs 2 mos, Gurugram, Haryana, India

Customer Support Executive at Concentrix, Aug 2021 - Sep 2023 · 2 yrs 2 mos, • Delivered end-to-end customer support while consistently meeting SLA targets • Handled escalations and resolved customer complaints efficiently • Identified process gaps and supported workflow improvements • Improved First Call Resolution through effective troubleshooting • Documented customer interactions accurately in CRM systems

Customer Service Representative at Concentrix Limited Company, Apr 2021 - Sep 2023 · 2 yrs 6 mos, Gurugram, Haryana, India

Education

Bachelor of Business Administration, Intellectu

N/A, Business/Commerce, General, The pine crest school

Pankaj Pandey - Customer Service Representative in North Delhi | Tal