Headline

.

About

With over a decade of experience, including roles at Aventri Event Software and Fareportal, I specialize in SaaS application support, Zendesk ticket lifecycle management, and root cause analysis. At Aumni Techworks, I contributed to enhancing operational efficiency through effective troubleshooting and support. My goal is to leverage technical expertise and collaborative problem-solving to deliver seamless customer experiences and optimize support processes. I am passionate about driving continuous improvement and fostering customer satisfaction.

Location

Pune Division

Work experience

Health and well-being at Career Break, Apr 2025 - Present · 1 yr 3 mos, Pune City, Maharashtra, India

Software Support at Aventri Event Software Pvt Ltd, Feb 2024 - Mar 2025 · 1 yr 2 mos, Pune District

Associate at Tech Mahindra, Mar 2023 - Sep 2023 · 7 mos, Pune City

Associate at FPL Technologies, May 2022 - Dec 2022 · 8 mos, Pune City

CPE at AM Infoweb, Jun 2021 - Dec 2021 · 7 mos, Pune City

Education

Bachelor of Commerce - BCom, ST MIRA'S COLLEGE FOR GIRLS PUNE