Headline

Product Manager at BT Group (EE UK) | E-commerce & Fintech | Order Experience | AI-Powered Products | 6+ Years Building & Scaling Consumer & Enterprise Products

About

Product Manager with 6+ years of experience building and scaling consumer and enterprise products across e-commerce, fintech, and B2B SaaS. Currently leading the post-order product vertical at EE (BT Group), one of the UK's largest telecom e-commerce platforms — owning the full order lifecycle across fulfilment, cancellations, and returns at 90K+ orders/month. Key wins include reducing order jeopardy rate from 12% to 0.6% (saving £13M+ in annual revenue leakage), building a real-time SLA-based order health monitoring system that reduced MTTD from hours to near-zero, and defining product requirements for an AI-powered predictive risk scoring model to enable pre-breach intervention at scale. Prior to EE, built three 0-to-1 products from inception to launch — a B2B SaaS marketplace for general merchandise, a supplier onboarding platform that cut TAT from 20 days to 3, and a digital loan origination system for a global automotive finance client. Strong bias for customer-first thinking, data-driven decisions, and cross-functional execution across engineering, ops, logistics, and CX teams. What I bring: Product Strategy & Roadmapping · 0-to-1 Product Development · AI-Powered Products · Predictive Analytics · Order & Fulfilment Experience · E-commerce · Fintech · Agile & Scrum · Stakeholder Management · User Research · A/B Testing · SQL · Figma · Mixpanel · Jira 📩 Open to Senior PM opportunities at high-growth startups and MNCs. Reach me at bajpayeepallavi@gmail.com

Location

Bengaluru

AI stack

claude

kiro

lovable

Canva Magic Studio

ChatGPT

Microsoft Copilot

Work experience

Product Manager at BT Group, Oct 2024 - Present · 2 yrs, Bengaluru, - Own the full order lifecycle across fulfilment, cancellations, and returns, managing ~90K+ orders/month with direct revenue and NPS implications. - Reduced order jeopardy rate from 12% to 0.6% by designing a failure detection and resolution framework, saving a estimated £13M+ in annual revenue leakage from at-risk orders. - Built a real-time order health monitoring system from scratch, decreased mean time to detect (MTTD) failures from hours to near-zero, enabling proactive intervention before customer impact. - Led end-to-end design and launch of exchange products, giving customers an alternative to returns, contributed to a 5–10% reduction in net return rate and improved post-purchase satisfaction scores. - Drove a structured root cause analysis across recurring system and operational failures; executed targeted fixes that improved overall platform reliability and reduced support escalation volume. - Collaborated with engineering, ops, logistics, and CX teams across UK and India to align on priorities, define acceptance criteria, and ship consistently within sprint cycles.

Business Analyst at Softude, Nov 2021 - Oct 2024 · 3 yrs, - 0 to 1 product development for key fintech and enterprise products, owning end to end feature definition, prioritisation and delivery in collaboration with engineering, QA and design teams. - Launched automated loan workflows for Volvo, improving loan processing accuracy by 12%. - Designed, launched and enhanced a supplier onboarding portal for Havells increasing user engagement by 30%. - Created product requirement documents, user stories, process maps and wireframes to drive clarity and alignment. - Managed cross functional stakeholders and coordinated sprint execution for timely, high quality releases. - Awarded “Standout Performer of the Year” in October 2023 for exceptional impact on product delivery.

Business Development Executive at 6DegreesIT Pvt Ltd, Jan 2020 - Nov 2021 · 1 yr 11 mos, - Conducted pre-sales business analysis, mapped client pain points to product capabilities and defined scope for custom development engagements. - Created proposals, product mockups, and process flows that improved client conversion rate by 10%. - Managed and mentored a team of 4 interns for outbound lead generation, achieving a 2–4% conversion rate.

Market Research Intern at Greendeck, Aug 2019 - Nov 2019 · 4 mos

Education

Master of Business Administration - MBA, Advertising and PR, International Institute of Professional Studies, IIPS, DAVV, Indore

Bachelor of Arts, Mass Communication/Media Studies, Devi Ahilya Vishwavidyalaya