Headline

Business Analyst | Operations Analyst | Technical Operations | Operational Analytics | Process Improvement | AI &Cloud | Immediate Joiner

About

Business Analyst | Operations Analyst | Technical Operations | Process Improvement | AI&Cloud Operations and business professional with 3.5+ years of experience translating operational problems into process improvements gathering requirements, analyzing performance data, and coordinating cross-functional teams to drive measurable efficiency gains. What I do: • Investigate production incidents through root cause analysis, identifying issues and preventing recurrence • Coordinate cross-functional stakeholders development, QA, and infrastructure teams during release cycles, managing risk and readiness • Analyze operational metrics and performance data to identify trends, bottlenecks, and improvement opportunities • Support operational reporting and dashboard development using Power BI and Excel • Clarify business and technical requirements to ensure outcomes align with both stakeholder needs and operational standards Technical foundation: AI, Python (data analysis and workflow automation), SQL, Power BI, Excel with light exposure to cloud platforms (AWS, Azure) and CI/CD workflows gained through production support work. Currently pursuing: US CMA (Certified Management Accountant) designation and CFI certifications to deepen financial and business analysis capability. Actively looking for: Business Analyst, Operations Analyst, Technical Operations, or Finance Operations roles where I can apply analytical rigor, stakeholder coordination, and process improvement to drive business outcomes. Immediate joiner. Open to connecting with recruiters and professionals in this space.

Location

Bengaluru

AI stack

claude code

github copilot

ollama

openai

ChatGPT

Microsoft Copilot

Work experience

Process Associate – Technical Operations at Tata Consultancy Services, Oct 2022 - May 2026 · 3 yrs 8 mos, India, Operations professional supporting enterprise production environments investigating incidents through structured log and data analysis, identifying root causes, and driving timely resolution. Coordinated directly with client-side development, QA, and infrastructure teams during release windows, managing risk and readiness. Acted as Single Point of Contact (SPOC) across releases, resolving cross-team blockers and keeping client teams aligned on deployment status. Used Python for data analysis on operational logs and metrics to support faster issue resolution. Clarified client and technical requirements during release cycles, ensuring outcomes met both client expectations and technical standards. Light exposure to CI/CD workflows, cloud deployments (AWS, Azure), and containerized environments (Kubernetes, Docker) as part of broader operations support.

Education

Bachelor of Commerce - BCom, Accounting and Finance, bangalore university