Headline

ServiceNow Developer | ITSM & Workflow Automation | Business Rules | Script Includes | GlideRecord | JavaScript | Enterprise ITSM Solutions

About

ServiceNow professional with 3+ years of experience working on the ServiceNow platform in enterprise environments. Skilled in designing and configuring ITSM solutions that streamline service operations, automate workflows, and improve system efficiency. Experienced with core ServiceNow capabilities including Incident Management, Change Management, Service Catalog, and workflow automation. Strong focus on building and optimizing platform logic using Business Rules, Client Scripts, UI Policies, and Flow Designer to enhance enterprise service processes. Hands-on exposure to modern monitoring and cloud environments, including AWS services such as CloudWatch, EC2, and S3, along with observability tools like AppDynamics and Splunk. Currently focused on deepening expertise in ServiceNow development including scripting, integrations, and platform customization to build scalable enterprise solutions and automated workflows. Key Skills: • ServiceNow ITSM Platform • Business Rules, Client Scripts & UI Policies • Flow Designer & Workflow Automation • Service Catalog & Request Lifecycle • JavaScript (ServiceNow Scripting) • AWS Cloud Monitoring (CloudWatch, EC2, S3) • AppDynamics & Splunk Passionate about building efficient ServiceNow solutions that automate processes, improve service delivery, and drive digital transformation within organizations

Location

Mumbai

Work experience

Senior Analyst at Capgemini, Jul 2024 - Present · 1 yr 11 mos, Mumbai, Maharashtra, India

Analyst at Capgemini, Jul 2022 - Jul 2024 · 2 yrs 1 mo, Mumbai, Maharashtra, India

Analyst at Capgemini, Jan 2022 - Jun 2022 · 6 mos, Mumbai, Maharashtra, India

Education

Bachelor of Engineering - BE, Computer Science, G.H. Raisoni College of Engineering(GHRCE), Nagpur