Palak Satpute
A Professional Computer Operator passionate about my Job
Nagpur
5+ years of work experience
Oct 20214 yrs 9 mosPresent
Nagpur
Help out customer to solve there problems
Jun 20221 yr 10 mosMar 2024
Nagpur, Maharashtra, India
Delivered prompt and courteous support to customers across email, chat, and voice channels.
- Resolved product and service-related queries, ensuring high customer satisfaction.
- Maintained detailed logs in the company CRM system.
- Consistently exceeded KPIs like first response time and customer satisfaction scores.
Jan 20211 yr 5 mosMay 2022
Remote
Provided chat and voice assistance during peak hours for e-commerce and telecom clients.
- Collaborated with senior associates to streamline the ticket resolution process.
- Gained practical exposure to real-time customer interactions and conflict resolution.
Nov 20216 mosApr 2022
India
Handling customers and solving their queries, creating resume, data entry, online forms filling, Adhar Updating, Pan Form Filling, Voting Form Filling
Education
HSC, Science
Kurveys New Model High school and Junior College
20192 yrs2021
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