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Palak Kejriwal

Transitioning PM | AI/ML & B2B SaaS | Led product discovery for 200M-record migration | 4 years @ ZopSmart

Bengaluru

4+ years of work experience

ZopSmart
Apr 20241 yr 10 mosJan 2026

- Owned product discovery and go/no-go recommendation for a cross-company merger involving 4 legacy systems; synthesized technical constraints and aligned Legal, Engineering, and Product across 3 stakeholder groups to meet US regulatory compliance — outcome presented directly to the Board of Directors. - Defined the product vision, acceptance criteria, and anomaly detection spec for a 200M+ customer record migration for Kroger; drove zero-rollback production cutover with 99% data integrity across the full pipeline. - Identified release velocity bottlenecks through data analysis and led cross-functional execution to automate CI/CD pipelines, reducing sprint cycle times for global feature delivery. - Translated ambiguous engineering problems into a prioritized roadmap for AI-driven internal automation — scoping high-impact use cases for anomaly detection and improving data quality monitoring at scale.
ZopSmart
Jun 20221 yr 10 mosMar 2024

- Managed end-to-end lifecycle of a subscription beneficiary system and automated document-access service — from requirements definition through launch, including cross-team API contract standardization. - Drove observability framework adoption across microservices, reducing cross-team debugging overhead and improving system reliability at scale. - Established CI/CD pipelines with 97% test coverage and integrated vulnerability scanning (Snyk), cutting manual QA overhead and strengthening security posture.
Electrical Engineering Society ,NIT SILCHAR
Aug 201910 mosMay 2020

Silchar, Assam, India

• Orchestrated engaging events and workshops, fostering collaboration between faculty and students. • Collaborated with the executive board to define the yearly roadmap for technical initiatives. • Authored and managed newsletters and promotional materials, simplifying complex technical concepts for diverse audiences.
Unacademy
Jan 20193 mosMar 2019

I had taught basic level Mathematics and Science for CTET and State TETs.

Palak’s AI Stack

gemini
gemini
lovable
lovable
Supabase
Supabase

Education

National Institute of Technology Silchar

B.tech, Electrical Engineering

National Institute of Technology Silchar

20184 yrs2022

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Headline

Transitioning PM | AI/ML & B2B SaaS | Led product discovery for 200M-record migration | 4 years @ ZopSmart

About

I'm a product manager in transition — with 4 years of hands-on PM work embedded inside an engineering title. At ZopSmart, I owned the product roadmap and end-to-end discovery for two of the company's highest-stakes initiatives: a 200M+ customer record data migration for Kroger (zero-rollback, 99% integrity), and a cross-company merger evaluation that went to the Board of Directors. Neither started as a PM brief. I turned both into structured discovery cycles — defining acceptance criteria, aligning Legal, Engineering, and Product across 3 stakeholder groups, and translating ambiguous technical constraints into prioritized decisions. That's the work I want to do full-time. I'm building toward PM roles in AI/ML products and enterprise SaaS. I've deepened my PM craft independently — I've shipped a PRD and pitch deck for SentinelAI, an AI Governance and Orchestration concept with a live Claude API demo, personas, OKRs, GTM strategy, and roadmap. What I bring that most PMs don't: I can read the code, design the system, and still run the user research. I close the gap between what engineering says is possible and what users actually need. Open to PM, APM, and Technical PM roles in Bengaluru/Hyderabad/Pune — especially teams building AI-native products or working in B2B SaaS infrastructure.

Location

Bengaluru

AI stack

gemini

lovable

Supabase

Work experience

SDE-2 at ZopSmart, Apr 2024 - Jan 2026 · 1 yr 10 mos, - Owned product discovery and go/no-go recommendation for a cross-company merger involving 4 legacy systems; synthesized technical constraints and aligned Legal, Engineering, and Product across 3 stakeholder groups to meet US regulatory compliance — outcome presented directly to the Board of Directors. - Defined the product vision, acceptance criteria, and anomaly detection spec for a 200M+ customer record migration for Kroger; drove zero-rollback production cutover with 99% data integrity across the full pipeline. - Identified release velocity bottlenecks through data analysis and led cross-functional execution to automate CI/CD pipelines, reducing sprint cycle times for global feature delivery. - Translated ambiguous engineering problems into a prioritized roadmap for AI-driven internal automation — scoping high-impact use cases for anomaly detection and improving data quality monitoring at scale.

SDE-1 at ZopSmart, Jun 2022 - Mar 2024 · 1 yr 10 mos, - Managed end-to-end lifecycle of a subscription beneficiary system and automated document-access service — from requirements definition through launch, including cross-team API contract standardization. - Drove observability framework adoption across microservices, reducing cross-team debugging overhead and improving system reliability at scale. - Established CI/CD pipelines with 97% test coverage and integrated vulnerability scanning (Snyk), cutting manual QA overhead and strengthening security posture.

Executive Member at Electrical Engineering Society ,NIT SILCHAR, Aug 2019 - May 2020 · 10 mos, Silchar, Assam, India, • Orchestrated engaging events and workshops, fostering collaboration between faculty and students. • Collaborated with the executive board to define the yearly roadmap for technical initiatives. • Authored and managed newsletters and promotional materials, simplifying complex technical concepts for diverse audiences.

Educator at Unacademy, Jan 2019 - Mar 2019 · 3 mos, I had taught basic level Mathematics and Science for CTET and State TETs.

Education

B.tech, Electrical Engineering, National Institute of Technology Silchar