Palak Agarwal
BDA at Urban Company
Gurugram
1+ year of work experience
Jun 20251 yrMay 2026
Delhi, India
Experienced in Procurement Operations, Strategic Sourcing, Vendor Development, Inventory Control, and Cost Reduction.
Mar 20253 mosMay 2025
Jaipur, Rajasthan, India
• Supported Amazon customers through inbound calls, resolving order, delivery, and refund-related queries.
• Maintained quality and compliance standards while handling high-volume customer interactions.
• Managed 50–70 interactions daily with 95%+ CSAT.
Dec 20243 mosFeb 2025
• Provided backend support for client-related activities and internal coordination.
• Assisted in handling client data and resolving basic operational queries.
• Maintained documentation and supported process improvements.
Education
Bachelor of Technology, Computer Engineering
Global Institute of Technology,Jaipur
20214 yrs2025
Bachelor of Technology - BTech, Computer Science
Rajasthan Technical University, Kota
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