Headline

CRM Implementation | Customer Experience | HR & Marketing MBA | Consumer Insights | Open to Corporate HR & Marketing Roles | Delhi NCR

About

I build things that make organisations run better - whether that's a CRM system built from scratch, a customer retention framework, or a sales territory that needed structure and discipline to perform. Currently, I'm leading Odoo CRM implementation, owning the full cycle: system configuration, workflow design, customer data architecture, and the reporting layer that leadership relies on for planning. Alongside that, I manage customer relationships directly and work across sales, operations, and supply teams to fix the gaps that affect customer experience. It's a broad mandate, and I've delivered on it. Prior to this, I spent a year in FMCG field sales, which served as a highly accelerated learning environment early in my career. I managed distributor networks, tracked sales and stock data across my territory, executed trade schemes, and fed market intelligence into territory planning. That role built my instinct for execution, stakeholder management, and working in fast-moving, high-accountability environments. My foundation is in HR and Marketing, MBA from Flame University, with early exposure to recruitment operations and L&D at Clix Capital. That background informs how I think about people, processes, and communication in any role I take on. I'm now looking for a corporate role, at an MNC or consulting firm — where the work is complex, the standards are high, and there's a real path to grow. I bring cross-functional experience, strong analytical thinking, and the ability to own a deliverable end to end. arorapalak2001@gmail.com | Gurugram, Delhi NCR

Location

Gurgaon

Work experience

Sales Trainee at Jyothy Laboratories Ltd. - India, Jun 2025 - Present · 1 yr 1 mo

Human Resources Intern at Clix Capital, May 2024 - Jul 2024 · 3 mos, Gurugram, Haryana, India, • Conducted competitor analysis of Learning & Development programs to enhance employee learning initiatives. • Designed and executed a non-IT Hackathon to foster innovation and collaboration among teams. • Contributed to employee engagement events, creating experiences that strengthened workplace culture and belonging. • Developed skills in strategic HR planning, event management, and employee engagement.

Mental Health Counselor at INDIAN COUNSELLING SERVICES, Dec 2021 - Jan 2022 · 2 mos, India, Indian counseling services is a company that offers online mental health solutions with the goal of giving students, enthusiasts, and anybody else interested in pursuing a career in psychology high-quality education. Indian Counseling Services prepares pupils for life by fostering in them a critical thinking capacity and a persistent passion for understanding psychology.

Participant at Fortis Healthcare, Oct 2021 - Dec 2021 · 3 mos, Gurugram, Haryana, India, Participated in the Bharat Panchal Dialogues, the Fortis Annual Psychology Conference, organized by the Department of Mental Health and Behavioural Sciences in association with Jindal School of Psychology and Counselling,OP Jindal Global University.

Participant at Fortis Healthcare, May 2020 - May 2020 · 1 mo, Gurugram, Haryana, India, Participated in a 3 day workshop on Sports Psychology facilitated by Divya Jain, Sports Psychologist

Education

Master of Business Administration - MBA, Business Administration and Management, General, FLAME University

Bachelor's degree, Psychology (hons), Dr. B. R. Ambedkar University Delhi (AUD)