Headline

SAP SD (OTC) Analyst at Accenture | SAP S/4HANA | Order-to-Cash | Production Support | SAP Signavio Certified | Process Analysis | Business Process Improvement

About

SAP SD (Order-to-Cash) Analyst with experience supporting SAP S/4HANA sales processes, incident management, service requests, issue analysis, testing, and business process support. Currently working at Accenture, supporting end-to-end OTC processes including sales order management, delivery processing, billing, pricing analysis, and user support. Experienced in identifying whether issues originate from master data, business processes, or system configurations and collaborating with technical teams to drive resolution. Certified in SAP Signavio Process Management with a strong interest in business process analysis, process optimization, and SAP-driven digital transformation. Beyond my professional work, I have trained 200+ students on emerging technologies through the Government of Andhra Pradesh's Future Skills initiative and have been recognized for innovation through award-winning hackathon participation. Core Skills: • SAP SD • Order-to-Cash (OTC) • SAP S/4HANA • Incident & Service Request Management • Process Analysis • SAP Signavio • Business Process Improvement • Functional Testing • Documentation • Stakeholder Collaboration

Location

Andhra Pradesh

AI stack

gemini

Work experience

Associate Software Engineer at Accenture in India, Oct 2024 - Present · 2 yrs, Bengaluru, Supported SAP SD Order-to-Cash processes including sales order, delivery, and billing activities. Investigated and resolved incidents and service requests within SLA timelines. Performed root cause analysis for transactional and process-related issues. Conducted testing and validation for process changes and defect fixes. Collaborated with business users and technical teams to ensure uninterrupted operations. Assisted in master data, pricing, and order management issue resolution. Maintained functional documentation and knowledge articles. Participated in continuous process improvement initiatives.

Future Skills Expert at The Board of Secondary Education, Andhra Pradesh (BSEAP), Jan 2024 - Apr 2024 · 4 mos, Dhone, Andhra Pradesh, India, During my internship as a Future Skills Expert Intern at my school, I focused on exploring and promoting the skills students will need in the future—especially in fast-growing areas like Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), and Robotics. I also worked on developing important soft skills like leadership and communication. What I did: Researched future tech trends: I studied how technologies like AI, ML, IoT, and robotics are shaping the job market and identified the key skills students will need in these fields. Helped design learning materials: I supported the creation of workshops, presentations, and training sessions that made these complex topics more approachable for students. Improved the curriculum: I contributed ideas on how to include emerging technologies in our school’s learning programs in ways that were practical and engaging. Encouraged teamwork and leadership: I worked with classmates and teachers to connect technical knowledge with skills like communication, collaboration, and critical thinking. Participated in events: I joined school workshops and outreach activities that introduced students to future careers and the importance of staying updated with new technology. This internship helped me grow not just in technical knowledge, but also in how to communicate ideas clearly, work with others, and think strategically about the future of learning.

Education

Bachelor of Technology - BTech, Electronics and Communications Engineering, Rajeev Gandhi Memorial College of Engineering and Technology, Nandyal

Intermediate, MPC, Sri Chaitanya College of Education