Headline

Let’s talk about #csm, #customerexperience and #customersuccess

About

Customer Success Manager | Driving Growth, Retention, and Strategic Partnerships With over 8 years of experience in Customer Success Management, I have successfully led high-impact strategies for startups and enterprise clients across APAC and EMEA. My journey in SaaS has equipped me with the expertise to drive client satisfaction, retention, and revenue growth across industries such as BFSI, Retail, Manufacturing, FMCG, E-Commerce and Venture Capitalists for their business portfolio and build their teams to set up their Global Innovation centers (GIC). I enjoy considering a wide range of alternatives to learn and thrive in my role. Highlights of My Expertise: 1. Empowering Enterprise Success: Seamlessly manage large-scale product implementations, optimize user adoption, and ensure sustained client ROI. 2. Strategic Account Growth: Design and execute initiatives that strengthen client relationships and unlock mutual growth opportunities. 3. C-Suite Consulting: Partner with senior stakeholders to align product capabilities with business objectives, driving measurable outcomes. Passionate About Customer-Centric Growth: I take pride in being a trusted advisor, ensuring my clients feel heard, valued, and empowered. My goal is to not only deliver value but also act as a strategic partner, helping organizations achieve their business transformation goals. I drive enterprise growth through strategic consulting, product adoption strategies, and deep domain expertise.

Location

Bengaluru

AI stack

claude

gemini

notebooklm

notion

perplexity

ChatGPT

Work experience

Senior Customer Success Manager at Sense, Apr 2025 - Dec 2025 · 9 mos, Bengaluru, Karnataka, India

Account Manager - Customer Success at Darwinbox, Dec 2022 - Jan 2025 · 2 yrs 2 mos, Bengaluru, Karnataka, India,  Customer Lifecycle Management: Managed the lifecycle of enterprise customers by steering onboarding, renewals and product customization for business value realization.  Strategic Business Reviews: Conducted EBRs and QBRs with C-suite stakeholders to showcase ROI and align solutions with customer business objectives.  Product Champion & Utilization: Identified and addressed product usage gaps, increasing product adoption by 40%. Collaborated with cross-functional teams to influence the product roadmap based on client feedback.  Customer Advocacy: Enhanced customer advocacy through product demonstrations, testimonials, and strategic meetups, strengthening customer relationships and driving retention.

Customer Success Manager at geektrust.in, Jan 2021 - Oct 2022 · 1 yr 10 mos, Bengaluru, Karnataka, India, • Enabling SaaS implementation and SaaS adoption for the enterprise B2B accounts. • Ensuring client happy experience on the platform by steering NPS, ARR and MRR. • Exercise Customer Lifecycle Journey various adoption stages for the incremental growth. • Effecting platform walk through sessions and upskill SaaS workshop for enterprise clients. • Coordinating with product team, tech developers and support delivery to ensure SaaS customization services to the premium enterprise accounts.

Customer Success Manager at Belong.co, Mar 2019 - Jan 2021 · 1 yr 11 mos, Bengaluru, Karnataka, India, Translated customer business objectives into tailored strategies across people, product, and processes. Responsible for ensuring Smooth onboarding of our customers and help them find success by using the product. Leverage deep product expertise and understanding of our customer’s business goals to lead the adoption and enablement activities. Help Customers design and execute processes using our suite of people solutions to solve challenges. Interact directly with partners across the customer organization, ensuring they are deriving value from the product on an ongoing basis. Run Trials for prospective clients and make an account successful during the trial period by building and maintaining relationships with HR and Business leaders. Proactively monitor and analyze customer health indicators by maintaining weekly and monthly reports. Responsible for revenue generation by identifying an opportunity in existing accounts to up-sell and Ensure timely renewal of accounts. Managed a diverse portfolio of brands in Retail, Technology, FMCG, Manufacturing, BFSI, and IT services. Collaborated with cross-functional teams (Technical Consulting, Engagement, Content Services, Product, Engineering, Sales) to address client needs effectively.

Outbound Expert at Belong.co, Nov 2018 - Jan 2021 · 2 yrs 3 mos, Bengaluru, Karnataka, India, - Being a custodian for a great candidate and customer experience, through the hiring process - Strategise, manage and execute Hiring Processes for Belong’s enterprise customers - On-board new users/customers on to the product - Run Trials for prospective clients and making an account successful during the trial period - Building and maintaining relationships with HR and Business leaders - Collaborate with recruiters, hiring managers and candidates to close critical positions for Belong’s -enterprise customers - Help Customers design and execute processes using our suite of people solutions to solve challenges.

Professional Recruiter at WOLVES India, Feb 2018 - Oct 2018 · 9 mos, Bengaluru, Karnataka, India, •Perform local candidate screening on recurring requisitions and determine eligibility based on minimum requirements . •Conduct searches through industry networking, employee referrals, resumes database and internet advertising . •Experience working on multiple medium to high level Direct/Contract positions . •Consistently met and exceed aggressive recruitment deadlines and metrics. •Maintain awareness of potential lay offs or plant closures on a regular basis . •Train and teach new internal employees on company procedures, policies, and recruiting techniques. •Cold call new prospective and qualified candidates. •Monthly review on the performance of the sourcing process - Ensuring steps are taken to improve the process. Responsibilities: •Getting job requirements from vendor portal, discussing the requirements and doing research to understand the technology and need of the requirement. •Screening resumes on the basis of skill sets, rate, experience, etc as per the active client's requirements. •Submitting the suitable candidates in the vendor portal . •Keeping a follow up with clients regarding the candidates resume being short listed at client side . •Coordinating & scheduling of interviews. •Formatting, Pipelining and Maintaining Database of active candidates. •Maintaining a friendly relationship with the candidates and following up with them until they join. •Trained team members on using various tools, job boards, search strings.

Education

Strategic Human Resource Leadership, Cornell University

Master of Business Administration (MBA), Human Resources and Marketing, Ramaiah Institute Of Management (MSRIM)