Pulkit Singal profile photo 1 on Tal

Pulkit Singal

Speeding up your orders at Zepto 🚀 ‣ Senior Manager - Dark Store Design & Ops

Bengaluru

6+ years of work experience

Zepto
May 20251 yr 4 mosPresent

I own the design and execution of productivity related tracks in the darkstore: → Auto Rostering: Designed & deployed ML-based roster system with grievance workflows, live across all 1,000+ stores → Incentive Architecture: Proposed & own end-to-end incentive system for 30K+ workforce across 4 role types; reduced absenteeism by 37% → Quality Control: Introduced dynamic QC process across 300+ stores; reduced customer defects by 50% → Planogram: Led 4 managers & 20 TLs to scale planogram execution across 700+ stores
Flipkart
Jul 20231 yr 11 mosMay 2025

📌 Program Management > Leading the end-to-end execution for default warranty program on mobiles, electronics & white goods > Launched low-value insurer-backed warranty plans (D2C channel), resulting in 22% incremental GMV > Ownership of repair analytics, preparing KPIs & dashboards to improve operational efficiency 📌 Strategy > Conducted market sizing, benchmarking & forecasted 2x revenue growth for 2025 in offline channels for warranty programs > Crafted a media strategy; delivered 90% growth on LinkedIn (JF1) & 7mn views across PRs > Identified CVP for On-Demand Services, leading to ~2x spike in daily orders
Flipkart
Jun 20221 yr 1 moJun 2023

📌 Supply Chain Design, Flipkart Health+ > Improved metro delivery speeds by ~30% and reduced pan-India breaches by 90%+ through network redesign and optimizations > Created an omnichannel, multi-modal logistics strategy to cut costs per shipment > Designed a drone-based medicine delivery network for Kolkata. 📌 Sell-side, Mobile Accessories > Drove GMV through vernacular marketing campaigns > Enhanced catalog quality & search accuracy using GPT > Led market research through consumer surveys & focussed group discussions for the category
noon
Apr 20216 mosSep 2021

Dubai, United Arab Emirates

Using the historical spend data (25k+ line items), prepared the catalogue for Manpower, IT, and other categories. Developed Power BI dashboard to monitor spends and automate the spend analytics. Also, analyzed supplier contracts to create a Supplier Management System for UAE & KSA region.
Dec 20181 yr 7 mosJun 2020

Jaipur Area, India

Worked on multifaceted projects of urban & regional planning and real estate, involving aspects such as liaising with clients for project approval, commissioning and project preparation, coordinating with subject matter experts. As an Urban Planner, I have Contributed to the Sub-Regional Plan for Bharatpur District as an Urban Planning expert; Have led a team (5 members) for preparation of Zonal Development Plans of major cities across Rajasthan; Identified and evaluated change of land use proposals for two sites (for development of stadium and for development of textile convention center) in Rajasthan. With a passion towards citizen-centered initiatives to strengthen urban local governance, I have also led a diversified team of urban planners, designers and programmers in launching an e-governance initiative for District Administration, Bikaner.
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
May 20173 mosJul 2017

New Delhi Area, India

Sustainable Environment-friendly Industrial Production Project - GIZ India
GitHub
@panditjoe

Pulkit’s AI Stack

claude code
claude code

Education

Indian Institute of Management Kashipur

Master of Business Administration - MBA, Business Administration and Management, General

Indian Institute of Management Kashipur

20202 yrs2022
School of Planning and Architecture, Bhopal

Bachelor's degree, Urban Planning

School of Planning and Architecture, Bhopal

20144 yrs2018

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Headline

Speeding up your orders at Zepto 🚀 ‣ Senior Manager - Dark Store Design & Ops

About

In today’s fast-evolving landscape, businesses must continuously transform to stay competitive. My passion lies in driving these transformations through data, innovation & strategic execution. Currently, I am a Senior Program Manager at Zepto, leading speed charter for dark store design & operations. Previously, worked in Flipkart, leading strategy, cross-functional execution, and growth initiatives in the e-commerce & after-sales services domain. I am an MBA grad from the Indian Institute of Management, Kashipur (IIM). Outside of work, I am an endurance athlete, currently training for my first 100K ultra-marathon.

Location

Bengaluru

AI stack

claude code

Work experience

Senior Manager - Supply Chain Strategist at Zepto, May 2025 - Present · 1 yr 4 mos, I own the design and execution of productivity related tracks in the darkstore: → Auto Rostering: Designed & deployed ML-based roster system with grievance workflows, live across all 1,000+ stores → Incentive Architecture: Proposed & own end-to-end incentive system for 30K+ workforce across 4 role types; reduced absenteeism by 37% → Quality Control: Introduced dynamic QC process across 300+ stores; reduced customer defects by 50% → Planogram: Led 4 managers & 20 TLs to scale planogram execution across 700+ stores

Manager - Growth & Strategy at Flipkart, Jul 2023 - May 2025 · 1 yr 11 mos, 📌 Program Management > Leading the end-to-end execution for default warranty program on mobiles, electronics & white goods > Launched low-value insurer-backed warranty plans (D2C channel), resulting in 22% incremental GMV > Ownership of repair analytics, preparing KPIs & dashboards to improve operational efficiency 📌 Strategy > Conducted market sizing, benchmarking & forecasted 2x revenue growth for 2025 in offline channels for warranty programs > Crafted a media strategy; delivered 90% growth on LinkedIn (JF1) & 7mn views across PRs > Identified CVP for On-Demand Services, leading to ~2x spike in daily orders

Management Trainee at Flipkart, Jun 2022 - Jun 2023 · 1 yr 1 mo, 📌 Supply Chain Design, Flipkart Health+ > Improved metro delivery speeds by ~30% and reduced pan-India breaches by 90%+ through network redesign and optimizations > Created an omnichannel, multi-modal logistics strategy to cut costs per shipment > Designed a drone-based medicine delivery network for Kolkata. 📌 Sell-side, Mobile Accessories > Drove GMV through vernacular marketing campaigns > Enhanced catalog quality & search accuracy using GPT > Led market research through consumer surveys & focussed group discussions for the category

Summer Intern at noon, Apr 2021 - Sep 2021 · 6 mos, Dubai, United Arab Emirates, Using the historical spend data (25k+ line items), prepared the catalogue for Manpower, IT, and other categories. Developed Power BI dashboard to monitor spends and automate the spend analytics. Also, analyzed supplier contracts to create a Supplier Management System for UAE & KSA region.

Associate Consultant at R-Tech Infra Associates, Dec 2018 - Jun 2020 · 1 yr 7 mos, Jaipur Area, India, Worked on multifaceted projects of urban & regional planning and real estate, involving aspects such as liaising with clients for project approval, commissioning and project preparation, coordinating with subject matter experts. As an Urban Planner, I have Contributed to the Sub-Regional Plan for Bharatpur District as an Urban Planning expert; Have led a team (5 members) for preparation of Zonal Development Plans of major cities across Rajasthan; Identified and evaluated change of land use proposals for two sites (for development of stadium and for development of textile convention center) in Rajasthan. With a passion towards citizen-centered initiatives to strengthen urban local governance, I have also led a diversified team of urban planners, designers and programmers in launching an e-governance initiative for District Administration, Bikaner.

Intern at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, May 2017 - Jul 2017 · 3 mos, New Delhi Area, India, Sustainable Environment-friendly Industrial Production Project - GIZ India

Education

Master of Business Administration - MBA, Business Administration and Management, General, Indian Institute of Management Kashipur

Bachelor's degree, Urban Planning, School of Planning and Architecture, Bhopal

Public links

github: https://github.com/panditjoe