Headline

Application & Production Support Engineer | Java | SQL | Linux | JBoss | 24×7 Support | Deployments |AWS | Log Analysis | NBFC | FINANCE | LOGISTIC | LOAN |

About

Hi, I’m Omkar Nikam, an Application developer and ; Production Support Engineer with 4+ years of experience in Java, SQL/MSSQL, Linux, JBoss, deployments, and 24×7 L1–L3 support. I specialize in troubleshooting production issues, improving system stability, and ensuring high application availability. I’ve supported critical applications in NBFC, banking, and logistics domains, working with cross-functional teams to resolve incidents, perform RCA, and manage deployments. I enjoy solving problems, optimizing performance, and delivering smooth operations .Key Skills: Application Support | Production Support | Incident & Problem Management | RCA | Change Management | Disaster Recovery | 24×7 Support | Single-Handed Application Handling | SQL | JBoss | Linux | Software Deployment | Release Management | Patch Management | Log Analysis | BA | SME | Stakeholder Management | Banking | NBFC | Corporate Finance | Project Management | Communication | Collaborative Leadership | Time Management | Deployment | java | ITIL |

Location

Greater Bengaluru Area

Work experience

Application Support Software Developer at Servosys Solutions, May 2024 - Present · 2 yrs 2 mos, Mumbai

Software Developer at Mphasis, Dec 2021 - Nov 2023 · 2 yrs, Bengaluru, FedEx – GENIUS Project (Logistics Domain) Worked on the FedEx GENIUS application, an automated clearance system used across the EMEA region to reduce customs processing time and create a fully paperless environment. Handled shipment-related code changes, production support issues, and enhancements for France cases. Key Responsibilities: Involved in design, development, enhancement, and maintenance of application modules. Participated in technical discussions for feature development and improvements. Collaborated with business teams to understand requirements and clarify functional needs. Analyzed functional requirements and provided task estimations. Coordinated with onsite and offshore teams for development and support activities. Maintained documentation for SDLC phases and ensured proper knowledge transfer. Prepared weekly status reports and communicated progress to onsite managers. Created project plans, tracked status, and highlighted risks or issues. Understood system workflows and business processes to support enhancements. Designed and developed front-end and middleware components. Supported SIT, UAT, and implementation activities.

Education

Master of Business Administration, Information Technology, Rohidas Patil Institute of Management Studies

Bachelor of Arts - BA, English Language and Literature, General, Yashwantrao Chavan Maharashtra Open University (YCMOU), Nashik