---
title: "Omkar Rathod - Implementation Specialist in Pune District | Tal"
description: "Meet Omkar Rathod, Immediate Joiner | Implementation Specialist | Product Support Engineer | API, OAuth2 & MFA Troubleshooting | Linux & AI Automation | Building AI-Powered Support Systems based in Pune District."
image: "https://tal.club/meet/omkar-16/share-image"
---

# Omkar Rathod on Tal

## Headline

Immediate Joiner \| Implementation Specialist \| Product Support Engineer \| API, OAuth2 & MFA Troubleshooting \| Linux & AI Automation \| Building AI\-Powered Support Systems

## About

I work as an Implementation Specialist focused on solving complex production issues across authentication systems, APIs, and enterprise deployments\. Over the past 2\.6\+ years, I’ve worked closely with REST APIs, Linux environments, and authentication flows like OAuth2, OIDC, and MFA\. My day\-to\-day involves debugging production issues, identifying root causes, and ensuring systems remain stable under real\-world conditions\. I take full ownership of problems, from initial triage to resolution, rather than relying on escalations\. I’ve supported enterprise deployments across SIT, UAT, and production environments, handling server configurations, patching, and release support\. A big part of my role also involves working directly with customers, helping them integrate SDKs, troubleshoot issues, and navigate complex authentication workflows\. Recently, I’ve been exploring how AI can improve support workflows\. I built an automation system using n8n, RAG pipelines, and LLMs that can analyze logs, classify issues, and generate structured tickets\. This significantly reduces manual effort and speeds up response time\. I’m currently upskilling in cloud \(AWS\) and containerization \(Docker\) to deepen my understanding of scalable systems\. I’m particularly interested in roles that involve deep debugging, API\-driven systems, and automation, especially in fast\-paced product environments where ownership and problem\-solving matter\.

## Location

Pune District

## Work experience

Implementation Specialist at Uniken Inc\., Sep 2023 \- Present · 2 yrs 10 mos, Pune District, Maharashtra, India

Implementation Specialist at Uniken India Pvt Ltd, Sep 2023 \- Present · 2 yrs 10 mos, • Diagnosed and resolved complex production issues spanning firewall connectivity, MFA / authentication flow failures, and REST API errors — taking full ownership from initial triage through root cause resolution without waiting for escalation\. • Managed server provisioning and configuration for SIT, UAT, and production environments; executed version upgrades and patch deployments with zero data loss or rollback incidents\. • Guided enterprise customers through SDK implementation and secure onboarding workflows — including OAuth2 / OIDC flows, device\-based authentication, and API integrations — earning trusted\-advisor status with key accounts\. • Delivered on\-call and after\-hours Severity\-1 incident response; communicated technical context to both engineering teams and executive stakeholders during critical incidents, ensuring informed decisions at every level\. • Proactively monitored Red Hat Linux servers for memory, disk, and service health; identified and escalated resource constraints before they caused disruptions — focused on outcomes, not just ticket closure\. • Developed SOPs and knowledge base documentation; mentored new engineers through structured training, prioritising long\-term team capability over short\-term throughput\. • Integrated AI tools \(ChatGPT, Claude, Gemini\) into daily support workflows — proactively improving processes and tooling rather than waiting for direction\.

## Education

Bachelor's degree, Civil Engineering, Savitribai Phule Pune University

Bachelor of Engineering, RMD Sinhgad School of Engineering, Warje, Pune

[View the original profile](https://tal.club/meet/omkar-16)

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