---
title: "Ojas Sharma - Principal Consultant in Greater Bengaluru Area | Tal"
description: "Meet Ojas Sharma, Operations Leader with 16+ years across e-commerce and technology, specializing in team leadership, process improvement and operational excellence. based in Greater Bengaluru Area. AI stack includes claude, gemini, and notion."
image: "https://tal.club/meet/ojas-sharma/share-image"
---

# Ojas Sharma on Tal

## Headline

Operations Leader with 16\+ years across e\-commerce and technology, specializing in team leadership, process improvement and operational excellence\.

## About

I am Operations and Business process leader with 16\+ years of experience across e\-commerce, internet and technology companies, including Flipkart, Udaan, Nestaway and Zinier\. Brings nearly nine years of experience across e\-commerce and Catalog Operations, covering operations leadership, process design, operational scaling and cross\-functional transformation\. At Zinier, I led the Agile transformation as Scrum Master, directed end\-to\-end release management, and served as Jira Site Administrator, where I designed workflows, set up centralized ticketing systems, and implemented automation that improved efficiency and visibility across the company\. I also partnered with QA teams to establish processes and automation frameworks that enhanced release quality and accelerated delivery cycles\. Previously, at Udaan, Nestaway, and Flipkart, I managed programs that improved compliance, reduced operational costs, optimized customer experiences, and scaled product categories from a handful to thousands, while leading cross\-functional teams of 30\+ members\. I am PRINCE2 Foundation and Certified Scrum Master \(CSM\) certified, with deep expertise in: \- Agile/Lean Transformation & Program Management \- Cross\-Functional Team Leadership \- Jira Administration & Process Improvements \- Release & QA Management \- Business Growth Strategy & Startup Scaling I thrive in environments where I can build from scratch, align stakeholders, and deliver measurable impact\.

## Location

Greater Bengaluru Area

## AI stack

claude

gemini

notion

perplexity

ChatGPT

## Work experience

Principal Consultant at Accexion, Feb 2026 \- Present · 9 mos, Bengaluru, ▪ Building Accexion as an Operational Excellence Partner, focused on helping organizations create more efficient, scalable, and high\-performing operating models\. ▪ Designing and improving end\-to\-end business and delivery processes, eliminating unnecessary complexity, disconnected workflows, and operational bottlenecks\. ▪ Advising technology and delivery leaders on delivery effectiveness, PMO capability, governance, reporting, and organizational visibility\. ▪ Developing practical frameworks, templates, playbooks, and knowledge resources that turn proven practices into repeatable capabilities for teams and organizations\. ▪ Applying technology, automation, and AI as practical enablers to reduce administrative work, improve decision\-making, and make better ways of working easier to sustain and scale\.

Technical Project Manager at Zinier, Apr 2023 \- Jan 2026 · 2 yrs 10 mos, Bengaluru, \(Agile & Scrum Leadership\) ▪ Implemented Scrum methodology as Scrum Master, leading the transformation from Waterfall to Agile and improving delivery velocity\. ▪ Partnered with the Product team to design the Engineering Roadmap and execute PI Planning, ensuring alignment of business and technical priorities\. ▪ Conducted Scrum training sessions for Engineering and Product teams, enhancing Agile maturity and adoption across the organization\. ▪ Developed cross\-team process flows that streamlined collaboration between Engineering and Solutions teams, reducing delivery bottlenecks\. \(Jira Administration & Process Improvements\) ▪ Served as Jira Site Administrator, responsible for maintaining the organization’s Jira instance, user access, workflows, and system configurations\. ▪ Redesigned Jira workflows for Engineering and Product teams, leveraging automation to improve efficiency and reduce manual effort\. ▪ Set up a centralized Jira workflow for engineering requests \(defects and change requests\), transitioning unstructured offline work into a structured, trackable system\. ▪ Delivered analytical reports on operational and release metrics to leadership, enabling data\-driven strategic decision\-making\. \(Release & Quality Management\) ▪ Directed end\-to\-end release management, establishing release\-specific metrics from scratch to track performance and quality\. ▪ Collaborated with QA teams to design and implement automation frameworks, accelerating regression testing and improving release quality\.

Program Manager at udaan\.com, Sep 2019 \- Dec 2022 · 3 yrs 4 mos, Bengaluru, Karnataka, India, ▪ Ensured premium quality images in key categories to be legally compliant and augmented sales of diamond products with up to 65% GMV contribution ▪ Executed HSN & GST clean\-up Program in accordance with government regulations\. Led the cleaning of the data to ensure HSN code is 6 Digit & above for 100% products ▪ Carried out Seller Verification Program to ensure all Sellers have compliant PAN cards ▪ Maintained Brand Registry Program to ensure all brands sold by sellers were evaluated and authorization documents were validated before allowing listings to be sold\. Attained 100% brand registry ▪ Performed end\-to\-end process design for catalogue team ▪ Superintended Quality Assurance team to ensure high quality data in catalogue ▪ Liaised with Tech team to improve product for better efficiency ▪ Examined reports and dashboards for crucial Programs and key catalogue metrics ▪ Serve as a mentor to deliver training and guidance to the teams while providing feedback on their performance ▪ Oversee complex, high\-value technical projects; scheduling, coordinating & ensuring efficient / on\-time delivery of project milestones and following proper escalation paths ▪ Superintend analysis of processes and enable continuous improvement via ongoing monitoring, tracking and maintenance ▪ Liaise with stakeholders and cross\-functional teams to ascertain smooth functioning of the system, deliver reports and feedback while sustaining adherence to the requirements and objectives

Senior Manager at Nestaway, Jan 2017 \- Jul 2019 · 2 yrs 7 mos, Bengaluru, Karnataka, India, ▪ Formulated process for end\-to\-end Services Category using tools like Lucid Chart, Draw\.io, etc\. ▪ Handled the Salesforce Migration Project and liaised with the stakeholders to make the transition smoother ▪ Executed several Programs to address trouble areas like reducing expenses for services, move\-in experience improvement ▪ Leveraged Data analytics to monitor key metrics of customer experience and business using Salesforce ▪ Spearheaded project/program across the entire project life cycle including project planning, monitoring, execution and closure\. ▪ Strategized projects in accordance with budgetary requirements and timelines, while ensuring they are in line with company’s vision\. ▪ Provided tactical leadership and coordinate with cross\-functional teams across the organization to facilitate timely completion of objectives\. Ensured highest quality of project delivery through continuous evaluation and testing to deliver best in class solutions\. ▪ Conducted periodic project performance reviews and identify gaps across customer experience to implemented necessary models to improve and cover these gaps\. ▪ Identified key stakeholders, their expectations and requirements, tailored messaging and communications accordingly

Manager at Flipkart, Feb 2011 \- Jan 2017 · 6 yrs, Bengaluru, Karnataka, India, ▪ Led new verticals’ release program across Flipkart by liaising with multiple teams ▪ Set up of end\-to\-end launch process for the operations team and established the SOPs for consoles ▪ Scaled up verticals in Flipkart from 20\+ to 2000\+ and increased the business impact by leading the team for launching new verticals ▪ Interfaced with tech team to automate day\-to\-day processes and improve work efficiency and quality ▪ Marshalled a team of 30 and delivered guidance to the members Growth Path: Manager \| Apr\. 2014 – Apr\. 2017, Assistant Manager \| Apr\. 2013 – Apr\. 2014, Team Lead \| Sept\. 2011 – Apr\. 2013, Content Writer \| Feb\. 2011 – Sept\. 2011

## Education

Diploma, Journalism, Indian Institute of Journalism & New Media

B\.A, English, Symbiosis College of Arts & Commerce

[View the original profile](https://tal.club/meet/ojas-sharma)

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