Headline

Operations Leader with 16+ years across e-commerce and technology, specializing in team leadership, process improvement and operational excellence.

About

I am Operations and Business process leader with 16+ years of experience across e-commerce, internet and technology companies, including Flipkart, Udaan, Nestaway and Zinier. Brings nearly nine years of experience across e-commerce and Catalog Operations, covering operations leadership, process design, operational scaling and cross-functional transformation. At Zinier, I led the Agile transformation as Scrum Master, directed end-to-end release management, and served as Jira Site Administrator, where I designed workflows, set up centralized ticketing systems, and implemented automation that improved efficiency and visibility across the company. I also partnered with QA teams to establish processes and automation frameworks that enhanced release quality and accelerated delivery cycles. Previously, at Udaan, Nestaway, and Flipkart, I managed programs that improved compliance, reduced operational costs, optimized customer experiences, and scaled product categories from a handful to thousands, while leading cross-functional teams of 30+ members. I am PRINCE2 Foundation and Certified Scrum Master (CSM) certified, with deep expertise in: - Agile/Lean Transformation & Program Management - Cross-Functional Team Leadership - Jira Administration & Process Improvements - Release & QA Management - Business Growth Strategy & Startup Scaling I thrive in environments where I can build from scratch, align stakeholders, and deliver measurable impact.

Location

Greater Bengaluru Area

AI stack

claude

gemini

notion

perplexity

ChatGPT

Work experience

Principal Consultant at Accexion, Feb 2026 - Present · 9 mos, Bengaluru, ▪ Building Accexion as an Operational Excellence Partner, focused on helping organizations create more efficient, scalable, and high-performing operating models. ▪ Designing and improving end-to-end business and delivery processes, eliminating unnecessary complexity, disconnected workflows, and operational bottlenecks. ▪ Advising technology and delivery leaders on delivery effectiveness, PMO capability, governance, reporting, and organizational visibility. ▪ Developing practical frameworks, templates, playbooks, and knowledge resources that turn proven practices into repeatable capabilities for teams and organizations. ▪ Applying technology, automation, and AI as practical enablers to reduce administrative work, improve decision-making, and make better ways of working easier to sustain and scale.

Technical Project Manager at Zinier, Apr 2023 - Jan 2026 · 2 yrs 10 mos, Bengaluru, (Agile & Scrum Leadership) ▪ Implemented Scrum methodology as Scrum Master, leading the transformation from Waterfall to Agile and improving delivery velocity. ▪ Partnered with the Product team to design the Engineering Roadmap and execute PI Planning, ensuring alignment of business and technical priorities. ▪ Conducted Scrum training sessions for Engineering and Product teams, enhancing Agile maturity and adoption across the organization. ▪ Developed cross-team process flows that streamlined collaboration between Engineering and Solutions teams, reducing delivery bottlenecks. (Jira Administration & Process Improvements) ▪ Served as Jira Site Administrator, responsible for maintaining the organization’s Jira instance, user access, workflows, and system configurations. ▪ Redesigned Jira workflows for Engineering and Product teams, leveraging automation to improve efficiency and reduce manual effort. ▪ Set up a centralized Jira workflow for engineering requests (defects and change requests), transitioning unstructured offline work into a structured, trackable system. ▪ Delivered analytical reports on operational and release metrics to leadership, enabling data-driven strategic decision-making. (Release & Quality Management) ▪ Directed end-to-end release management, establishing release-specific metrics from scratch to track performance and quality. ▪ Collaborated with QA teams to design and implement automation frameworks, accelerating regression testing and improving release quality.

Program Manager at udaan.com, Sep 2019 - Dec 2022 · 3 yrs 4 mos, Bengaluru, Karnataka, India, ▪ Ensured premium quality images in key categories to be legally compliant and augmented sales of diamond products with up to 65% GMV contribution ▪ Executed HSN & GST clean-up Program in accordance with government regulations. Led the cleaning of the data to ensure HSN code is 6 Digit & above for 100% products ▪ Carried out Seller Verification Program to ensure all Sellers have compliant PAN cards ▪ Maintained Brand Registry Program to ensure all brands sold by sellers were evaluated and authorization documents were validated before allowing listings to be sold. Attained 100% brand registry ▪ Performed end-to-end process design for catalogue team ▪ Superintended Quality Assurance team to ensure high quality data in catalogue ▪ Liaised with Tech team to improve product for better efficiency ▪ Examined reports and dashboards for crucial Programs and key catalogue metrics ▪ Serve as a mentor to deliver training and guidance to the teams while providing feedback on their performance ▪ Oversee complex, high-value technical projects; scheduling, coordinating & ensuring efficient / on-time delivery of project milestones and following proper escalation paths ▪ Superintend analysis of processes and enable continuous improvement via ongoing monitoring, tracking and maintenance ▪ Liaise with stakeholders and cross-functional teams to ascertain smooth functioning of the system, deliver reports and feedback while sustaining adherence to the requirements and objectives

Senior Manager at Nestaway, Jan 2017 - Jul 2019 · 2 yrs 7 mos, Bengaluru, Karnataka, India, ▪ Formulated process for end-to-end Services Category using tools like Lucid Chart, Draw.io, etc. ▪ Handled the Salesforce Migration Project and liaised with the stakeholders to make the transition smoother ▪ Executed several Programs to address trouble areas like reducing expenses for services, move-in experience improvement ▪ Leveraged Data analytics to monitor key metrics of customer experience and business using Salesforce ▪ Spearheaded project/program across the entire project life cycle including project planning, monitoring, execution and closure. ▪ Strategized projects in accordance with budgetary requirements and timelines, while ensuring they are in line with company’s vision. ▪ Provided tactical leadership and coordinate with cross-functional teams across the organization to facilitate timely completion of objectives. Ensured highest quality of project delivery through continuous evaluation and testing to deliver best in class solutions. ▪ Conducted periodic project performance reviews and identify gaps across customer experience to implemented necessary models to improve and cover these gaps. ▪ Identified key stakeholders, their expectations and requirements, tailored messaging and communications accordingly

Manager at Flipkart, Feb 2011 - Jan 2017 · 6 yrs, Bengaluru, Karnataka, India, ▪ Led new verticals’ release program across Flipkart by liaising with multiple teams ▪ Set up of end-to-end launch process for the operations team and established the SOPs for consoles ▪ Scaled up verticals in Flipkart from 20+ to 2000+ and increased the business impact by leading the team for launching new verticals ▪ Interfaced with tech team to automate day-to-day processes and improve work efficiency and quality ▪ Marshalled a team of 30 and delivered guidance to the members Growth Path: Manager | Apr. 2014 – Apr. 2017, Assistant Manager | Apr. 2013 – Apr. 2014, Team Lead | Sept. 2011 – Apr. 2013, Content Writer | Feb. 2011 – Sept. 2011

Education

Diploma, Journalism, Indian Institute of Journalism & New Media

B.A, English, Symbiosis College of Arts & Commerce