Headline

ServiceNow Developer | ITSM Customization | Flow Designer | 2x Micro - Certified | BCA 2025 | Open to Opportunities

About

Aspiring ServiceNow Developer with hands-on experience in ITSM customization, workflow automation, Service Catalog development, and server-side scripting. Completed ServiceNow Micro-Certifications in Welcome to ServiceNow and Agentic AI Executive, demonstrating foundational platform knowledge and emerging AI capabilities. 🚀 What I've Built: • Email Integration Automation — configured Inbound Email Actions to automatically create Incidents from emails, reducing manual ticket creation efforts. • Problem Management Module — designed and implemented an end-to-end ITIL-aligned Problem Management solution with automated Incident-to-Problem association using Business Rules. • RITM Scheduled Job Automation — leveraged GlideRecord and GlideServiceCatalogAPI to automate recurring Service Catalog requests with reliable execution. • Service Catalog Solutions — created Catalog Items, Record Producers, Variables, Variable Sets, Catalog UI Policies, and Catalog Client Scripts. • Flow Designer Automations — developed flows to automate approvals, task creation, notifications, and fulfillment processes. ⚙️ Core Skills: ServiceNow Administration · ITSM · Business Rules · Client Scripts · Script Includes · GlideRecord · Flow Designer · Service Catalog · Record Producers · Catalog Client Scripts · Catalog UI Policies · ACLs · Update Sets · Import Sets · Transform Maps · SLA Management · Knowledge Management · Inbound Email Actions 🎓 Bachelor of Computer Applications (BCA) — Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur (2025) 📍 India | Open to ServiceNow Developer, ServiceNow Administrator, and ITSM-related opportunities.

Location

Greater Allahabad Area

Work experience

Software Engineering Consultant at CODANISH iT, Jun 2025 - Present · 1 yr 2 mos, Remote, Nurain Hasan started at CODANISH iT 1 month after you did

Software Engineering Consultant at CODANISH iT, Jun 2025 - Present · 1 yr 2 mos, India

Software Engineering Consultant at CODANISH iT, Jun 2025 - Present · 1 yr 2 mos, Remote

Education

Bachelor of computer application, Computer application, Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur

12, Mathematics, SARASWATI BAL MANDIR I.C.RAGHUVNS PURAM