Headline

IT Manager / IT Lead (Open to Opportunities) | Infrastructure | Ex–Senior Network Engineer

About

I am an IT infrastructure professional currently seeking an IT Manager or IT Lead role, with over 15 years of experience across enterprise IT operations, cloud technologies, and cybersecurity. My most recent role was Senior Network Engineer, where I managed complex IT environments and gradually took on leadership responsibilities across infrastructure, service delivery and team coordination. My technical foundation includes Microsoft 365, Azure, Windows Server, Active Directory, virtualization, and network security, along with hands-on experience in ISO 27001 governance and ITIL-aligned service management. I have led infrastructure upgrades, cloud migrations, cybersecurity improvements and multi-site IT operations while maintaining high availability and operational stability. Over time, my role evolved beyond pure engineering into IT leadership, including vendor and SLA management, cost optimization, team supervision, and stakeholder communication. I focus on practical, business-aligned IT solutions that improve reliability, security and service quality. I am calm under pressure, structured in my approach, and known for building dependable IT operations. I am now looking for an IT Manager or IT Lead opportunity in India where I can apply both my technical depth and leadership experience to support organizational growth and stability. Key Strengths: IT Infrastructure & Operations | Cloud & Cybersecurity | IT Governance & ISO 27001 | Service Delivery & SLAs | Vendor & Budget Management | Team Leadership

Location

Tamil Nadu

Work experience

Senior Network Engineer at Gulf Spic General Trading and Contracting Company W.L.L., Jul 2010 - Sep 2023 · 13 yrs 3 mos, Kuwait, • Led enterprise IT operations and cybersecurity governance aligned to ISO 27001 and internal audit requirements. • Managed infrastructure supporting 500+ users across multiple sites, achieving 99.8% uptime through redundancy & proactive monitoring. • Designed and upgraded network & security architectures using Cisco ASA, Palo Alto & SonicWALL. • Implemented Veeam / Symantec backup & DR strategies ensuring RPO/RTO compliance. • Administered Active Directory, DNS, DHCP, GPO, MFA and enforced identity hardening controls. • Deployed and managed Microsoft 365 & Azure environments including mail security, device management & access policies. • Oversaw vendor contracts, AMC renewals & annual IT budget planning, reducing costs by optimizing SLA terms. • Led IT modernization projects including network refresh, telephony upgrades and data center improvements. • Mentored & supervised L1–L3 support teams, improving resolution time and operational maturity.

Senior Network Engineer at Gulf Spic General Trading & Contracting Co., Kuwait, Jul 2010 - Sep 2023 · 13 yrs 3 mos, Led IT governance, cybersecurity and infrastructure programs, ensuring ISO 27001 compliance and audit readiness. Administered Microsoft 365, Azure AD, DNS, DHCP and MFA for 500+ users, maintaining high system availability and security. Planned and implemented network upgrades, virtualization projects and enterprise system migrations, improving operational efficiency. Provided daily IT support for hardware, software and network issues, minimizing downtime and ensuring SLA compliance. Configured and managed Cisco ASA, Palo Alto and SonicWALL firewalls for secure connectivity, threat mitigation and VPN access. Implemented backup and disaster recovery strategies using Veeam, Symantec Backup Exec and HP Data Protector. Automated administrative tasks and infrastructure monitoring using PowerShell scripts, improving efficiency and response time. Managed IT budgets, vendor contracts and AMC/SLA renewals, optimizing costs and service quality. Monitored IT infrastructure using SolarWinds and ManageEngine, improving incident detection and response efficiency. Led and mentored L1–L3 IT teams across multiple locations, ensuring technical excellence, compliance and timely project delivery.

System Administrator at CADD Centre Training Services Pvt Ltd., Sep 2007 - Sep 2009 · 2 yrs 1 mo, Chennai, Tamil Nadu, India, • Managed Windows Server domain environments including user authentication & GPO management. • Supported LAN/WAN operations, antivirus management and scheduled system backups. • Delivered end-user support for 100+ staff, ensuring continuity & effective system performance.

System Administrator at CADD Centre Training Services, Chennai, India, Sep 2007 - Sep 2009 · 2 yrs 1 mo, Managed Windows Server 2003 domain, user authentication and group policy administration. Maintained LAN/WAN operations, antivirus systems and scheduled data backups. Provided user support for 100+ staff, performing software installations and hardware troubleshooting. Created IT documentation, user guides and conducted training for new systems implementation.

Education

Bachelor of Engineering, Electronics and Communications Engineering, Anna University Chennai

Bachelor of Engineering - BE, Electronics and Communication Engineering, ARJ College of Engineering & Technology