---
title: "Nivethitha Venkatesh - Technical Support Specialist in Bengaluru | Tal"
description: "Meet Nivethitha Venkatesh, Technical Support Specialist at Diligent based in Bengaluru. AI stack includes claude code, claude, and deepmind."
image: "https://tal.club/meet/nivethitha-venkatesh/share-image"
---

# Nivethitha Venkatesh on Tal

## Headline

Technical Support Specialist at Diligent

## About

As a Technical Support Specialist at Diligent, I provide technical assistance for enterprise governance and board management platforms, focusing on troubleshooting application and document management issues\. This role allows me to collaborate with cross\-functional teams to enhance customer experience and lead onboarding and training sessions to improve platform adoption and configuration for enterprise clients\.

## Location

Bengaluru

## AI stack

claude code

claude

deepmind

gemini

meta

openai

## Work experience

Technical Support Specialist at Diligent, Jan 2026 \- Present · 9 mos, Bengaluru, Karnataka, India, • Delivered technical support for enterprise governance and board management platforms, resolving various application and document management issues\. • Managed end\-to\-end case ownership through email, phone, and Microsoft Teams, ensuring timely updates to customers\. • Led onboarding and training sessions, enhancing user adoption and platform configuration for enterprise clients\. • Collaborated with cross\-functional teams to improve customer experience and troubleshoot defects effectively\.

Customer Support Administrator at Stats Perform, Jun 2024 \- Jan 2026 · 1 yr 8 mos, Bengaluru, Karnataka, India, • Supported Sales Operations and Deal Desk activities, focusing on quote creation and order processing\. • Collaborated with various departments to resolve challenges and enhance customer experiences\. • Maintained data integrity in Salesforce, ensuring compliance with business policies\. • Contributed to process improvements that facilitated seamless order management\.

Subject Matter Expert at Chegg India, Feb 2024 \- Jun 2024 · 5 mos, Remote

Product Management Intern at TABSONS INDIA, Jan 2023 \- Feb 2024 · 1 yr 2 mos, India, Aspiring Product Manager with hands\-on experience in Agile product development, analytics, and strategic roadmap planning\. Skilled at capturing detailed requirements, defining user stories, and collaborating with cross\-functional teams to deliver impactful product features and successful launches\. Proficient in product management and Agile methodologies, including sprint planning, backlog refinement, post\-launch analysis, and roadmap prioritization\. Experienced in analytics and research, such as product analytics, KPI monitoring, user research, and market/competitor analysis\. Hands\-on with tools like Jira, ServiceNow, Figma, Confluence, Google Workspace, and Slack, and experienced in workflow automation and process improvement\. Strong technical understanding enables effective collaboration between business and development teams\. Well\-rounded in soft skills, including communication, collaboration, stakeholder alignment, initiative, adaptability, and remote teamwork\. Passionate about building products that deliver real value to users and drive business growth, especially in startup and scaleup environments\.

## Education

Bachelor of Science \- BS, Chemistry, Bharathiar University

Bachelor of Science, Chemistry, Nallamuthu gounder mahalingam college

[View the original profile](https://tal.club/meet/nivethitha-venkatesh)

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