Nivethitha Venkatesh profile photo 1 on Tal

Nivethitha Venkatesh

Technical Support Specialist at Diligent

Bengaluru

3+ years of work experience

Diligent
Jan 20269 mosPresent

Bengaluru, Karnataka, India

• Delivered technical support for enterprise governance and board management platforms, resolving various application and document management issues. • Managed end-to-end case ownership through email, phone, and Microsoft Teams, ensuring timely updates to customers. • Led onboarding and training sessions, enhancing user adoption and platform configuration for enterprise clients. • Collaborated with cross-functional teams to improve customer experience and troubleshoot defects effectively.
Stats Perform
Jun 20241 yr 8 mosJan 2026

Bengaluru, Karnataka, India

• Supported Sales Operations and Deal Desk activities, focusing on quote creation and order processing. • Collaborated with various departments to resolve challenges and enhance customer experiences. • Maintained data integrity in Salesforce, ensuring compliance with business policies. • Contributed to process improvements that facilitated seamless order management.
Chegg India
Feb 20245 mosJun 2024

Remote

TABSONS INDIA
Jan 20231 yr 2 mosFeb 2024

India

Aspiring Product Manager with hands-on experience in Agile product development, analytics, and strategic roadmap planning. Skilled at capturing detailed requirements, defining user stories, and collaborating with cross-functional teams to deliver impactful product features and successful launches. Proficient in product management and Agile methodologies, including sprint planning, backlog refinement, post-launch analysis, and roadmap prioritization. Experienced in analytics and research, such as product analytics, KPI monitoring, user research, and market/competitor analysis. Hands-on with tools like Jira, ServiceNow, Figma, Confluence, Google Workspace, and Slack, and experienced in workflow automation and process improvement. Strong technical understanding enables effective collaboration between business and development teams. Well-rounded in soft skills, including communication, collaboration, stakeholder alignment, initiative, adaptability, and remote teamwork. Passionate about building products that deliver real value to users and drive business growth, especially in startup and scaleup environments.

Nivethitha’s AI Stack

claude code
claude code
claude
claude
deepmind
deepmind
gemini
gemini
meta
meta
openai
openai

Education

Bharathiar University

Bachelor of Science - BS, Chemistry

Bharathiar University

20213 yrs2024

Bachelor of Science, Chemistry

Nallamuthu gounder mahalingam college

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Headline

Technical Support Specialist at Diligent

About

As a Technical Support Specialist at Diligent, I provide technical assistance for enterprise governance and board management platforms, focusing on troubleshooting application and document management issues. This role allows me to collaborate with cross-functional teams to enhance customer experience and lead onboarding and training sessions to improve platform adoption and configuration for enterprise clients.

Location

Bengaluru

AI stack

claude code

claude

deepmind

gemini

meta

openai

Work experience

Technical Support Specialist at Diligent, Jan 2026 - Present · 9 mos, Bengaluru, Karnataka, India, • Delivered technical support for enterprise governance and board management platforms, resolving various application and document management issues. • Managed end-to-end case ownership through email, phone, and Microsoft Teams, ensuring timely updates to customers. • Led onboarding and training sessions, enhancing user adoption and platform configuration for enterprise clients. • Collaborated with cross-functional teams to improve customer experience and troubleshoot defects effectively.

Customer Support Administrator at Stats Perform, Jun 2024 - Jan 2026 · 1 yr 8 mos, Bengaluru, Karnataka, India, • Supported Sales Operations and Deal Desk activities, focusing on quote creation and order processing. • Collaborated with various departments to resolve challenges and enhance customer experiences. • Maintained data integrity in Salesforce, ensuring compliance with business policies. • Contributed to process improvements that facilitated seamless order management.

Subject Matter Expert at Chegg India, Feb 2024 - Jun 2024 · 5 mos, Remote

Product Management Intern at TABSONS INDIA, Jan 2023 - Feb 2024 · 1 yr 2 mos, India, Aspiring Product Manager with hands-on experience in Agile product development, analytics, and strategic roadmap planning. Skilled at capturing detailed requirements, defining user stories, and collaborating with cross-functional teams to deliver impactful product features and successful launches. Proficient in product management and Agile methodologies, including sprint planning, backlog refinement, post-launch analysis, and roadmap prioritization. Experienced in analytics and research, such as product analytics, KPI monitoring, user research, and market/competitor analysis. Hands-on with tools like Jira, ServiceNow, Figma, Confluence, Google Workspace, and Slack, and experienced in workflow automation and process improvement. Strong technical understanding enables effective collaboration between business and development teams. Well-rounded in soft skills, including communication, collaboration, stakeholder alignment, initiative, adaptability, and remote teamwork. Passionate about building products that deliver real value to users and drive business growth, especially in startup and scaleup environments.

Education

Bachelor of Science - BS, Chemistry, Bharathiar University

Bachelor of Science, Chemistry, Nallamuthu gounder mahalingam college