Nivedita Bharti
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Bengaluru
3+ years of work experience
Nov 20258 mosPresent
Bengaluru, Karnataka, India
Sep 20241 yr 10 mosPresent
Gandhinagar, Gujarat, India
US Healthcare
Sep 20241 yrAug 2025
Built and maintained strong professional relationships with hospital staff to ensure smooth collaboration and trust in clinical settings. Developed a comprehensive understanding of hospital workflows, enabling effective integration and support within care teams. Acted as a point of contact for inquiries related to data privacy, security, and HIPAA compliance, ensuring full adherence to regulatory standards.
Jun 20232 mosJul 2023
Streamlined data entry and updates in company databases and spreadsheets, maintaining high standards of accuracy and ensuring integrity across all records. Managed calls, emails, and general correspondence, providing timely and professional communication support. Assisted in monitoring and replenishing office supplies and managing basic office equipment needs to maintain a well-functioning work environment.
Sep 20201 yr 3 mosNov 2021
Provided prompt, empathetic live chat support to priority customers, resolving order, payment, and app-related issues efficiently. Managed multiple chats simultaneously while maintaining accuracy, professionalism, and personalized service. Consistently exceeded KPIs including FRT, AHT, and CSAT through effective communication and problem-solving. Ensured secure handling of customer data and maintained detailed interaction logs for audits.
Education
Master of Business Administration, Human Resources Management and Services
Kadi
20222 yrs2024
High School Diploma
BESB
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