Nitul Goswami profile photo 1 on Tal

Nitul Goswami

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Guwahati

19+ years of work experience

Axis Bank
Nov 20178 yrs 6 mosPresent

Rangia, Assam, India

AXIS BANK LTD.
Nov 20178 yrs 6 mosPresent

Supervise & Monitor Branch Operation Head and Branch Sales staff in team of Productivity & other Issues. Understanding business/ financing needs of clients and managing Working Capital Finance relations, Bank Guarantee, Cash Credit, Term Loan and Emerging Enterprises Group finance. Resolution of Customer queries/Complaints. Customer service to ensure walk in customer’s issues. Branch Merchandising. Review daily Accounts Opened, report and update SS card with account number. Lobby Management. Monitoring all Dummy Account. Branch administration. Generate business cross sell and monitor cross sales of personal banker. Responsible for acquisition through direct sales to walk-in, as well as referrals from walk-in customer. Deepening of relationship with existing customer who walk-in, through cross sell of all product and service. Branch Operation and Audit Compliance. Monitoring of Hygiene parameters Like Activation, Depletion and FTNR on customer Instructions. Disseminating product information to the customer and staff. Enhancing Customer wallet Size. Ensuring that customers make us their Primary Bank promoting and marketing the Branch and its products Meeting with customers and resolving any problems or Complaints monitoring branch target
HDFC BANK LTD.
Sep 20116 yrs 3 mosNov 2017

Supervise & Monitor Personal Banker and Contract staff in team of Productivity & other Issues. Understanding business/ financing needs of clients and managing Working Capital Finance relations, Bank Guarantee, Cash Credit, Term Loan and Emerging Enterprises Group finance. Resolution of Customer queries/Complaints. Customer service to ensure walk in customer’s issues. Branch Merchandising. Review daily Accounts Opened, report and update SS card with account number. Lobby Management. Monitoring all Dummy Account. Branch administration. Generate business cross sell and monitor cross sales of personal banker. Responsible for acquisition through direct sales to walk-in, as well as referrals from walk-in customer. Deepening of relationship with existing customer who walk-in, through cross sell of all product and service. Branch Operation and Audit Compliance. Monitoring of Hygiene parameters Like Activation, Depletion and FTNR on customer Instructions. Disseminating product information to the customer and staff. Enhancing Customer wallet Size. Ensuring that customers make us their Primary Bank
Kotak Mahindra Bank
Jul 20092 yrs 1 moJul 2011

Meet customers on a regular basis for achieving standards. Looking after calls and arranging meetings. Ensure Quality Lead generation while interactions with customer and Sourcing all assets, liability and TPP. Solving queries of customers. Maintaining DSR. Maintaining personal relationship with Customer.
IDBI BANK LTD. (ON CONTRACT WITH IDBI-INTECH)
Feb 20072 yrs 5 mosJun 2009

Meet customers on a regular basis for achieving standards. Looking after calls and arranging meetings. Sourcing current, saving account, MF life insurance and fixed deposits. Identification of asset opportunities within the customers. Solving queries of customers. Handling the executives Maintaining DSR of executives. Maintaining personal relationship with Customer.

Education

Gauhati University, Guwahati

Bachelor of Arts - BA, Economics

Gauhati University, Guwahati

Gauhati university

Gauhati university

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Headline

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Location

Guwahati

Work experience

Branch Manager at Axis Bank, Nov 2017 - Present · 8 yrs 6 mos, Rangia, Assam, India

BRANCH HEAD (Assistant Vice President) at AXIS BANK LTD., Nov 2017 - Present · 8 yrs 6 mos, Supervise & Monitor Branch Operation Head and Branch Sales staff in team of Productivity & other Issues. Understanding business/ financing needs of clients and managing Working Capital Finance relations, Bank Guarantee, Cash Credit, Term Loan and Emerging Enterprises Group finance. Resolution of Customer queries/Complaints. Customer service to ensure walk in customer’s issues. Branch Merchandising. Review daily Accounts Opened, report and update SS card with account number. Lobby Management. Monitoring all Dummy Account. Branch administration. Generate business cross sell and monitor cross sales of personal banker. Responsible for acquisition through direct sales to walk-in, as well as referrals from walk-in customer. Deepening of relationship with existing customer who walk-in, through cross sell of all product and service. Branch Operation and Audit Compliance. Monitoring of Hygiene parameters Like Activation, Depletion and FTNR on customer Instructions. Disseminating product information to the customer and staff. Enhancing Customer wallet Size. Ensuring that customers make us their Primary Bank promoting and marketing the Branch and its products Meeting with customers and resolving any problems or Complaints monitoring branch target

Personal Banker Authorizer (Manager) at HDFC BANK LTD., Sep 2011 - Nov 2017 · 6 yrs 3 mos, Supervise & Monitor Personal Banker and Contract staff in team of Productivity & other Issues. Understanding business/ financing needs of clients and managing Working Capital Finance relations, Bank Guarantee, Cash Credit, Term Loan and Emerging Enterprises Group finance. Resolution of Customer queries/Complaints. Customer service to ensure walk in customer’s issues. Branch Merchandising. Review daily Accounts Opened, report and update SS card with account number. Lobby Management. Monitoring all Dummy Account. Branch administration. Generate business cross sell and monitor cross sales of personal banker. Responsible for acquisition through direct sales to walk-in, as well as referrals from walk-in customer. Deepening of relationship with existing customer who walk-in, through cross sell of all product and service. Branch Operation and Audit Compliance. Monitoring of Hygiene parameters Like Activation, Depletion and FTNR on customer Instructions. Disseminating product information to the customer and staff. Enhancing Customer wallet Size. Ensuring that customers make us their Primary Bank

Assistant Manager (Grade-M1) at Kotak Mahindra Bank, Jul 2009 - Jul 2011 · 2 yrs 1 mo, Meet customers on a regular basis for achieving standards. Looking after calls and arranging meetings. Ensure Quality Lead generation while interactions with customer and Sourcing all assets, liability and TPP. Solving queries of customers. Maintaining DSR. Maintaining personal relationship with Customer.

Sr. Executive at IDBI BANK LTD. (ON CONTRACT WITH IDBI-INTECH), Feb 2007 - Jun 2009 · 2 yrs 5 mos, Meet customers on a regular basis for achieving standards. Looking after calls and arranging meetings. Sourcing current, saving account, MF life insurance and fixed deposits. Identification of asset opportunities within the customers. Solving queries of customers. Handling the executives Maintaining DSR of executives. Maintaining personal relationship with Customer.

Education

Bachelor of Arts - BA, Economics, Gauhati University, Guwahati

Gauhati university