---
title: "Nitu Nag - Team Lead in Jamshedpur | Tal"
description: "Meet Nitu Nag, Team Lead at Airbnb based in Jamshedpur."
image: "https://tal.club/meet/nitu-nag/share-image"
---

# Nitu Nag on Tal

## Headline

Team Lead at Airbnb

## Location

Jamshedpur

## Work experience

Team Lead at Airbnb

Deputy Team Lead at TP, Supervised daily floor operations and shift handovers, ensuring seamless workflow distribution\. Provided real\-time support and tactical feedback to improve individual agent quality scores\. Achievement: Received a Certificate of Excellence for leadership support and consistency\.

Specialist at TP, Served as the primary technical anchor for complex process queries and floor support\. Used Tableau to analyze performance trends and identify areas for process improvement\. Guided new hire batches through the nesting phase to ensure production readiness\.

Team Lead at TP, Managing a high\-performing team of customer service associates to ensure all operational metrics \(AHT, CSAT, NPS\) are exceeded\. Leveraging Medallia and Salesforce to monitor real\-time customer feedback and implement service recovery strategies\. Conducting data\-driven coaching sessions to bridge skill gaps and maintain quality compliance\. Achievement: Awarded "Best Team Leader" for top\-quartile performance and team discipline\.

## Education

Bachelor of Science, Chemistry, Ranchi University, Ranchi

[View the original profile](https://tal.club/meet/nitu-nag)

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