---
title: "Nitisha Varun - Senior Product Manager in Bengaluru | Tal"
description: "Meet Nitisha Varun, AI Product Manager @UKG| Translating AI complexity into Buisness Outcomes| Conversational Intelligence| NSIT | PMP based in Bengaluru. AI stack includes claude, gemini, and lovable. Explore public work links including medium."
image: "https://tal.club/meet/nitisha-varun/share-image"
---

# Nitisha Varun on Tal

## Headline

AI Product Manager @UKG\| Translating AI complexity into Buisness Outcomes\| Conversational Intelligence\| NSIT \| PMP

## About

I build AI\-powered enterprise products that solve complex customer problems and create measurable business outcomes\. Over the last 9\+ years, I've worked across Product Management, Customer Success, and Enterprise SaaS, leading products in HRTech, Automotive, and CRM platforms\. My career has evolved from translating customer problems into product opportunities to defining AI product strategy, leading cross\-functional execution, and delivering scalable enterprise experiences\. Today, I lead AI product initiatives focused on Conversational AI, Agentic AI, and workflow automation for enterprise customers\. My work spans the complete AI product lifecycle—from identifying customer pain points and defining product strategy to designing evaluation frameworks, improving AI quality, and launching production\-ready solutions\. Some of the initiatives I've led include: • AI\-powered conversational onboarding experiences for SMB customers • Enterprise Agentic AI workflows • Prompt engineering frameworks that reduced hallucinations by 20% • AI evaluation systems using HHH metrics, precision/recall validation, and automated evaluation pipelines • Retrieval\-Augmented Generation \(RAG\) experiences that improved self\-service and reduced support demand • Responsible AI practices integrated into product development and launch governance Across my career, I've also: • Led products used by 1,000\+ enterprise users • Managed enterprise customer portfolios exceeding $30M ARR • Improved implementation efficiency by 80% • Increased product adoption through customer\-driven roadmap prioritization • Worked closely with Engineering, Design, Sales, Customer Success, Marketing, and executive leadership to deliver products from discovery through scale Areas I enjoy working in include: • Enterprise AI • Agentic AI • Generative AI • Product Strategy • AI Platforms • LLM Evaluation • Product Discovery • Workflow Automation • Enterprise SaaS • Responsible AI I'm always interested in connecting with product leaders, AI practitioners, founders, and teams building the next generation of enterprise AI products\.

## Location

Bengaluru

## AI stack

claude

gemini

lovable

n8n

notion

replit

## Work experience

Senior Product Manager at UKG, May 2024 \- Present · 2 yrs 4 mos, Noida, Uttar Pradesh, India, Leading AI product strategy for enterprise onboarding and customer enablement by building Generative AI, Conversational AI, and Agentic AI solutions that improve customer adoption, operational efficiency, and implementation scalability\. Experience \* Own the product strategy and roadmap for AI\-powered onboarding experiences, delivering conversational workflows that reduce onboarding friction and accelerate customer activation for SMB customers\. \* Leading cross\-functional product execution across Engineering, Design, Sales, Marketing, Customer Success, and executive leadership to deliver AI\-powered solutions that have reduced implementation effort by 80%\. \* Building and operationalizing an enterprise AI evaluation framework using Helpful\-Honest\-Harmless \(HHH\) methodology, precision/recall validation, golden datasets, and automated evaluation pipelines, consistently achieving 90% factual accuracy while maintaining less than 2% harmful outputs\. \* Designing and optimizing reusable prompt engineering frameworks and AI guardrails that are reducing LLM hallucinations by 20% while improving response consistency across 25\+ enterprise workflows\. \* Implementing Retrieval\-Augmented Generation \(RAG\) capabilities that are enabling configuration\-aware self\-service experiences and reducing onboarding\-related support tickets by 5%\. \* Embedding Responsible AI principles—including transparency, fairness, accountability, reliability, and safety—into AI product design, evaluation, and launch governance to ensure enterprise\-ready deployments\. \* Influencing executive stakeholders through quarterly product roadmap planning, AI investment prioritization, and strategic discussions that align product initiatives with long\-term business objectives\. \* Partnering with Engineering teams to continuously improve AI quality, reliability, and customer experience through evaluation\-driven product iterations and human\-in\-the\-loop feedback mechanisms\.

Technical Project Manager at Wednesday Solutions, Nov 2023 \- Apr 2024 · 6 mos, Pune District, Maharashtra, India, Drove product discovery using customer analytics, increasing feature adoption by 15% within one quarter\. Owned product planning from discovery through launch in partnership with Engineering, UX and business stakeholders\. Improved Agile execution through sprint optimization, increasing engineering productivity by 5%\. Redesigned critical user journeys with UX teams, increasing sign\-ups by 30% while reducing support requests by 20%\.

Associate Product Manager at OLX Autos, Feb 2021 \- Jul 2023 · 2 yrs 6 mos, Gurugram, Haryana, India, \(LATAM \+ India\) \* Delivered Global Finance in Transformation project \(FiT\) for Order to Cash \(OtoC\) cycle, partnering with a cross functional stakeholders across Engineering, Business, Design and Management to understand the requirements, utilizing Product Planning, Implementation and Project Management features\. \* Delivered WFM \- Workflow management across LATAM to improve inspection to procurement \(I2P\) metrics by 12%\. \* Channelized daily SCRUM for status reports to relevant stakeholders throughout the Software development Life Cycle \- SDLC\. \* Managed a team of 4 members, onboarded them, leveraged resource allocation skills for different short\-term and long\-term feature developments\. \* Enforced Kanban principles as a scrum master that reduced SDLC cycle time by 25% and increased team's throughput in 9 weeks\. \*Optimized Dealer delivery process across OLX Autos markets to gain 29% increase in post delivery document submissions\- partnering with Legal, support and Operations team\. \* Optimized Business Process\- Collaborated with Design team to drive optimization of Form screens for Mobile App & Web version, reducing slowness with a improving load time metrics for dashboards by 22% and Forms by 45%\. \* Managed Integrations \- SFDC, Kotak Bank, Whatsapp, sendgrid, DriveU, PayU, GoSaarthi , Integrations with internal catalog management and car management tools\. \* Automated process for addition of ‘Value added services’ for each vehicle contributing to revenue \~$2\.4Mn for handling and \~$1\.8Mn for parking charges per year\. \* Designed and Automated Dealer grievance process directly impacting Dealer experience and reducing the sale cancellation by 12%\. Awards \- “Super Star Award” for Requirement Analysis, Project Planning, Implementing Change Management and Risk Management Strategy for the successful launch of the entire Fulfillment process from car Stock\-in at Stockyard to Delivery to the Buyer for OLX Autos within initial project timelines\.

Customer Success Manager at LeadSquared, Aug 2017 \- Feb 2021 · 3 yrs 7 mos, Bengaluru, Karnataka, India, \* Managed a Project Portfolio of 25 Enterprise customers including BML University, NIMT University, CashMyCar, Gradeup \(now Byju’s\), Revv and Leverage Edu, comprising $30million ARR\. \* Identified and addressed gaps in the customer onboarding process, resulting in a 15% improvement in time\-to\-value for new customers\. \* Coordinated with support team to automate the prioritization of tickets for enterprise clients, resulting in 20% reduction in customer support tickets\. \* Developed and maintained strategic business relationships with enterprise customers to drive adoption and expansion in upselling and cross\-selling, contributing to 12% Avg\. on renewal\. \* Achieved project milestones, deliverables and go\-lives while promptly managing stakeholder communication for any variance with reasons\. \* Generated actionable insights which contributed to the development of new features and improvements, resulting in 15% increase in user adoption of key product features and 10% improvement in customer retention rates\. \* Led and coached other Project Managers to improve story writing, feature discovery and requirements gathering process which led to an increase in customer satisfaction and decrease in time\-to\-delivery by 20%\.

Sales Development Intern at LeadSquared, Jan 2017 \- Jun 2017 · 6 mos, Bengaluru, Karnataka, India, • Client Interaction\(Corporate Sales\), Converting Client Interaction into Revenue Generation through establishing contractual deals\. • Lead Prioritisation, Conducting email campaigns for getting sales active leads\. • Handling Customer queries, Customer Support via email and phone\. • Lead engagement – Calls, Mail interactions and demonstration of the platform on respective business process\. • Mentoring juniors for a seamless on boarding of new team members\. • Managing, maintaining and monitoring data and reports\.

## Education

Master of Technology, Mechatronics, Robotics, and Automation Engineering, Indira Gandhi Delhi Technical University for Women

Bachelor’s Degree, Instrumentation and Control, Netaji Subhas Institute of Technology

## Public links

- medium: https://medium\.com/@nitisha\-varun

[View the original profile](https://tal.club/meet/nitisha-varun)

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