Headline

AI Product Manager @ Sprinklr (via Crystal Technical Solutions) | Conversational AI, Agent Copilot & QM at enterprise scale | Builder of AI tools — n8n, Claude API, Chrome extensions

About

I build and ship AI — at work and after hours. By day I'm an AI Implementation Consultant with Crystal Technical Solutions, deployed onto Sprinklr's implementation team, where I take AI-powered solutions from scoping to production for enterprise clients like Cartier, Deutsche Telekom, Sunrise, and MCIT. That's meant building real-time escalation-detection copilots across four languages, a Next-Best-Offer upsell engine on a Groovy pipeline, automated quality-management scoring, and multilingual conversational AI — the kind of work where prompt engineering, eval quality, and false-positive reduction actually decide whether a system can go live. By night I'm a compulsive builder. I've shipped an SMS expense tracker (GPT-4o mini + n8n + Python), a multi-agent resume-refinement system, a Chrome-extension AI Chief of Staff for a co-founder, LinkedIn and YouTube automation pipelines, and more — usually solo, end to end, from concept to working prototype. ~8 years across product and AI (BYJU'S, GTET, Kapture CX, Crystal/Sprinklr). I move fast, work without fixed playbooks, and like turning ambiguity into something that runs. Tinkering at buildwithnit.today. Always up for a conversation about AI agents, automation, or conversational AI.

Location

Bengaluru

AI stack

antigravity

claude code

claude

codex

gemini

lovable

Work experience

Lead product Consultant at Raptor cx, Aug 2026 - Present · 1 mo, Remote

(Sprinklr) Product Consultant at Crystal Technology Services, Sep 2025 - Present · 1 yr 1 mo, Bengaluru, Karnataka, India, Owning end-to-end delivery and adoption of AI-powered CCaaS product modules including Conversational Analytics, Agent Assist, and Auto Quality Manager for enterprise clients. Partnering with client leadership and internal stakeholders to define product requirements, prioritise workflows, and configure scalable AI solutions aligned with business goals. Leading training and optimisation of voice and transcription models using real customer call data, improving accuracy and contextual understanding for domain-specific use cases. Driving adoption of AI-driven quality automation, translating client QA frameworks into productized metrics and reducing manual quality audits by ~40%. Defining success metrics and built analytics dashboards to track agent performance, conversation outcomes, and quality trends post-launch. Conducting UAT, pre-launch validation, and post-launch reviews to ensure high-quality releases and sustained adoption.

Associate Product Manager at Kapture CX, Jun 2025 - Sep 2025 · 4 mos, Bengaluru, Karnataka, India, Built features seven within a month KB bot generator using AI web scraper FAQs builder using AI from the tickets conversations data Notifications revamp based on categories Floating Call button or agents Keyboard Shortcuts prompts based on user activity

Associate Product Manager at Greater Than Educational Technologies (GTET), Sep 2023 - Sep 2024 · 1 yr 1 mo, Bengaluru, Karnataka, India

Associate Senior Manager at BYJU'S, Aug 2022 - Sep 2023 · 1 yr 2 mos, Noida, Uttar Pradesh, India, ●Salesforce Workflow Optimisation‬‭ : Reduced SLA times by‬‭ 3 minutes‬‭ by restructuring support workflows,‬ improving response times and customer satisfaction.‬ ●Revenue Growth Initiatives‬‭ : Optimised renewal strategies and‬‭ upsell campaigns‬‭ , driving a‬‭ 10% increase in‬ revenue‬‭ from existing customers.‬ ●Customer Experience Enhancement‬‭ : Redesigned the onboarding process, leading to a‬‭ 23% improvement in‬ NPS‬‭ and reducing drop-offs.‬

Associate Product Manager at BYJU'S, Aug 2018 - Aug 2022 · 4 yrs 1 mo, Bengaluru, Karnataka, India, ●Conversion Funnel Optimisation‬‭ : Implemented‬‭ personalised‬‭ recommendations and UI improvements‬‭ in the‬checkout flow, leading to a‬‭ 17% increase in course‬‭ purchases‬‭ .‬ ●Automated Call Audits & Customer Support‬‭ : Developed‬‭ Google Script automations‬‭ to monitor customer‬ support quality, improving CSAT to‬‭ 93%‬‭ .‬ ●A/B Testing & Experimentation‬‭ : Conducted‬‭ pricing experiments‬‭ and user behavior analysis‬‭ , leading to higher‬ conversion rates.‬ ●Feature Development‬‭ : Introduced a‬‭ timeline feature‬‭ to increase course engagement, resulting in a‬‭ 17%‬‭ increase‬ in class attendance‬‭.

Product Specialist at BYJU'S, Feb 2018 - Aug 2018 · 7 mos, Bengaluru, Karnataka, India, ●Conducted‬‭ user interviews and surveys‬‭ to improve onboarding and engagement strategies.‬ ●Provided key insights that shaped feature roadmaps and optimised‬‭ conversion funnels‬‭.‬

Education

Bachelor of Technology (B.Tech.), Computer Science, BABU BANARASI DAS INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Product Management Career Accelerator Program, Product Management, GrowthSchool