---
title: "Nitin Vashistha - JAPAC Leader, Customer Success Engineering in Bengaluru | Tal"
description: "Meet Nitin Vashistha, JAPAC Leader-Customer Success Engineering- Palo Alto Networks/Ex-Cisco/Ex-Fortinet/Ex-Salesforce/CCIE/CISM/CEH based in Bengaluru. AI stack includes anthropic apis, antigravity, and claude code."
image: "https://tal.club/meet/nitin-vashistha/share-image"
---

# Nitin Vashistha on Tal

## Headline

JAPAC Leader\-Customer Success Engineering\- Palo Alto Networks/Ex\-Cisco/Ex\-Fortinet/Ex\-Salesforce/CCIE/CISM/CEH

## About

I am a highly experienced and accomplished leader with over 17 years of expertise in setting up, managing, and scaling technical support centers across multiple regions\. I specialize in building high\-performance teams from scratch, driving customer satisfaction, and implementing strategic initiatives to optimize support operations\. I have demonstrated exceptional leadership, technical acumen, and a strong track record of reducing churn, growing revenue, and improving customer satisfaction \(CSAT\)\. I hold multiple advanced certifications in networking and security, underscoring a deep technical knowledge and commitment to professional excellence\.

## Location

Bengaluru

## AI stack

anthropic apis

antigravity

claude code

deepseek

gemini

## Work experience

JAPAC Leader, Customer Success Engineering at Palo Alto Networks, Jun 2023 \- Present · 3 yrs 3 mos, India

Senior Manager, Technical Services\- APAC at Fortinet, Jun 2018 \- May 2022 · 4 yrs, India, Technical Support Leadership: Built and managed a Level 2/3 TAC center of cyber security engineers across JAPAC, including locations in Bangalore, Singapore, and Malaysia\. Distributor Management: Led technical support for 23 Fortinet distributors across APAC, managing over 200 cyber security engineers and 20 managers\. CSAT Improvement: Developed and implemented policies that improved APAC CSAT by 7%\. Operational Efficiency: Reformed staffing strategies, reducing average call answer wait times by 8 minutes during peak hours and maximum wait times by 12 minutes\.

Senior Technical Support Manager – Enterprise Operations \(Palo Alto\) at iOPEX Technologies, Aug 2015 \- Jun 2018 · 2 yrs 11 mos, India, Team Building: Established and managed 2 TAC centers \(BLR and GGN\) with a team of 4 managers and 200\+ Level 2 cyber security engineers to deliver top\-tier customer satisfaction for Palo Alto customers\. Customer Satisfaction: Maintained CSAT scores above 90% by ensuring a best\-in\-class support experience\. Operational Management: Reduced Average Speed of Answer \(ASA\) during peak volume periods\. Team Development: Oversaw the support teams' growth, including hiring, professional development, and proactive project management\.

Network Consultant/Technical Services Engineer at Cisco, Oct 2011 \- Aug 2015 · 3 yrs 11 mos, India, Consulting for UK Bank: Served as a dedicated network consulting engineer, collaborating with software developers, testing engineers, escalation engineers, and bug scrub engineers to recommend proper code and ensure timely delivery\. Solution Testing and Implementation: Engaged in end\-to\-end solution testing, from data gathering to final implementation and knowledge transfer\. Technical Lead for Leading Security product \(CSM\): Acted as the technical lead for Cisco Security Management Suite, liaising between TAC and software development to handle escalations and prioritize feature or business needs\. Beta Testing and Documentation: Contributed to beta software testing and maintained online documentation\.

NOC Analyst at Salesforce, Jun 2010 \- Oct 2011 · 1 yr 5 mos, India, Incident Response: Part of the on\-call Network Security Incident Response Team, coordinating the complete incident management process\. Server Maintenance: Maintained and updated production servers and Blackberry Manager with monthly patches\. Network Monitoring: Monitored the entire network using tools like WhatsUp Gold and Dell Open Manage Systems\.

## Education

LEAD Programme, Stanford University Graduate School of Business

[View the original profile](https://tal.club/meet/nitin-vashistha)

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