Headline

CX | GTM Generalist | Revenue Architect

About

🚀 Professional Overview I'm a GTM generalist who built and exited a profitable remote work community pre-COVID. I transform early-stage initiatives into sustainable growth engines and excel at: 📈 Architecting Profitable Efficient Growth (PEG) frameworks rather than pursuing growth at all costs 🔄 Developing customer-first innovation strategies 🌐 Building efficient yet human-centric operations 💼 Leadership Experience With 10+ years of leadership experience: 👥 Scaled CX operations at Airmeet from 0 to 32 team members 🚀 Led a lean but high-impact team at The Remote Life startup 🧠 Focus on building autonomous, efficient teams that deliver outsized results despite limited resources 📊 Performance & Metrics While my ARR handled was modest, the critical metrics in our zero-to-one journey included: ⭐ 95% CSAT across 1000+ customers 💰 20% contribution to company revenue 🔒 Gross retention rate above 90% My strength lies in building scalable frameworks that transform small numbers into strategic growth engines. 🧭 Leadership Style As a generalist leader who thrives in chaos, I: 🏗️ Build autonomous teams through clear frameworks 📊 Prioritize profitable efficient growth over vanity metrics 🤝 Align cross-functional efforts toward common goals ⚙️ Combine manufacturing precision with startup agility 💡 Empower teams to innovate while maintaining strategic alignment 🎯 Client Success Strategy My approach to client needs includes: 🌟 Implementing the 5S framework (Success, Support, Sales, Sentiment, Services) 🔄 Utilizing Winning by Design Bowtie methodology 📝 Creating proactive, data-driven playbooks that align product, marketing, and customer success 🔁 Establishing continuous feedback loops and adaptive strategies for consistent client satisfaction Let's connect to discuss how I can help scale your customer operations while maintaining service excellence!

Location

Gurugram

AI stack

claude

notebooklm

Fireflies.ai

Work experience

Director Support & Audits at Sprinto, Jun 2026 - Present · 4 mos, Gurugram, Haryana, India

Head of CX at Publive, May 2025 - May 2026 · 1 yr 1 mo, Gurugram, Haryana, India

Director Success & Operations at Airmeet, May 2020 - May 2025 · 5 yrs 1 mo, Remote, At Airmeet, a leading virtual events platform, I transformed customer operations from a traditional cost center into a strategic revenue generator. By implementing a unique 5S framework, I built a high-performance team that became central to the company's growth strategy. Key Achievements: -Scaled customer success team from 0 to 32 professionals -Delivered 20% of company ARR through value-added services -Maintained 95% customer satisfaction rate -Increased customer retention by 40% through cross-functional playbooks -Developed frugal automation architecture optimizing resources 5S: Service | Support | Sentiment | Success | Sales (Expansion)

Creator - Producer at The Remote Work Summit (Acq.), Dec 2017 - Dec 2020 · 3 yrs 1 mo, Remote, The Remote Work Summit hosted online (Yearly) was a virtual conference with near-live interviews and plenty of resources for entrepreneurs, people managers & remote job seekers. Panel of industry leaders from Facebook, Microsoft, Evernote, Buffer, WordPress (Automattic), Github, Trello, Zapier, Toptal, Appirio, Helpscout, Treehouse, Liquidspace, WomenWhoCode, Tortuga, Kayako, Mailbird, Skillcrush, Flexjobs and Todoist and many more. The Remote Work Summit hosted online (remote) was a virtual conference with near-live interviews and plenty of resources for entrepreneurs, people managers & remote job seekers. The annual summit attracts a global audience of 12000+ from US, Australia, India, UK, Canada, South Africa and 8 other nations. Acquired by Airmeet and culminated as Global Remote Day.

Founder at The Remote Life (Acq.), Oct 2016 - Oct 2020 · 4 yrs 1 mo, Remote, Bootstrapped a remote work enablement platform that was successfully acquired by Airmeet. Created a global ecosystem for knowledge workers, demonstrating innovative approach to community-driven business models. Key Achievements: -Built community of 12,000+ global knowledge workers -Generated $250K annual profits through virtual summits -Created sustainable content and revenue strategies -Successfully validated product-market fit through lean experiments www.theremotelife.com

Education

Bachelor’s Degree, Mechanical Engineering, Thapar Institute of Engineering & Technology

High School, Ingraham Institute English School