Headline

Chief Manager - HDFC Life | Governance & Platform Delivery | RPA & Automation Leader | SLA & Escalation Management | Digital Transformation | 14+ Years Experience

About

I am a Chief Manager with 14+ years of experience driving enterprise platform delivery, governance frameworks, and automation initiatives across insurance and e-commerce domains. Currently leading platform and RPA initiatives at HDFC Life, I manage cross-functional teams, vendor ecosystems, and compliance structures to ensure SLA adherence, audit readiness, and business continuity. My core expertise includes: • Project Governance & Risk Management • Stakeholder & Executive Communication • SLA & TAT Monitoring • Escalation & Compliance Handling • KPI & Performance Reporting • SDLC & Release Management • Enterprise Automation & Digital Transformation I am passionate about building structured governance models, optimizing operational efficiency, and delivering measurable business impact through technology-led transformation.

Location

Mumbai

Work experience

Chief Manager at HDFC Life, Aug 2024 - Present · 1 yr 11 mos, Mumbai, Maharashtra, India

Head Manager at HDFC Life, Aug 2024 - Present · 1 yr 11 mos, Leading end-to-end project planning and execution for enterprise automation and data platform initiatives aligned with business objectives. Driving governance frameworks including CCB approvals, InfoSec compliance, audit documentation, and regulatory adherence. Acting as first-level escalation point for business-critical systems and resolving cross-functional issues within SLA. Improved issue resolution turnaround time (TAT) by ~30% through structured escalation and performance tracking. Designed SOPs, governance documentation, and compliance checklists for automation lifecycle. Managing cross-functional team of 15+ members including managers, vendors, BAs, and support engineers. Delivered KPI dashboards and executive reporting frameworks to improve leadership visibility. Ensured successful production deployment of multiple RPA initiatives with zero major audit observations.

Electrical Engineering Manager at Platiga Technology Pvt. Ltd., Jul 2023 - Jul 2024 · 1 yr 1 mo, Led AI-driven e-commerce ERP (Plotch) platform delivery across marketplace, analytics, and order management modules. Managed full SDLC lifecycle ensuring milestone adherence and governance compliance. Reduced production defects by ~25% through structured release governance and testing oversight. Established KPI-based monitoring for platform uptime and order processing efficiency. Supervised cross-functional team of 6 engineers ensuring timely project milestones.

Senior Manager at Craftsvilla, Apr 2022 - Jul 2024 · 2 yrs 4 mos, Mumbai, Maharashtra, India

Assistant Manager at Craftsvilla, Apr 2021 - Mar 2022 · 1 yr, Mumbai, Maharashtra, India

Team Lead at Craftsvilla, Apr 2020 - Mar 2021 · 1 yr, India

Technology Manager at Craftsvilla Handicrafts Pvt. Ltd., Dec 2017 - Jun 2023 · 5 yrs 7 mos, Led enterprise reporting and automation initiatives supporting large-scale e-commerce operations. Delivered inventory, vendor, PO, and offline store automation modules. Improved operational reporting efficiency by ~35% through process optimization and system enhancements. Coordinated cross-functional stakeholders across operations, finance, and technology teams. Supported audit readiness and compliance documentation for production systems.

Software Developer at XSTOK, Jun 2014 - Dec 2017 · 3 yrs 7 mos, Mumbai Area, India

Education

Master of Business Administration (M.B.A.), Information Technology, Punjab technical university

B.Tech, Veer Bahadur Singh Purvanchal University, Jaunpur