---
title: "Nitin Naik - Senior Manager in Operations - Cloud Services in Pune/Pimpri-Chinchwad Area | Tal"
description: "Meet Nitin Naik, Senior Operations & Delivery Executive l SaaS, CCaaS, CPaaS l Global Program Leadership l Business Transformation, Process Optimization & Operational Excellence l Customer-Centric Reliability l Automation (AI/ML, RPA) based in Pune/Pimpri-Chinchwad Area. AI stack includes antigravi..."
image: "https://tal.club/meet/nitin-naik/share-image"
---

# Nitin Naik on Tal

## Headline

Senior Operations & Delivery Executive l SaaS, CCaaS, CPaaS l Global Program Leadership l Business Transformation, Process Optimization & Operational Excellence l Customer\-Centric Reliability l Automation \(AI/ML, RPA\)

## About

I am a Cloud Operations and Customer Reliability Leader with 22\+ years of experience in building and scaling large SaaS and CCaaS platforms for global enterprises\. I specialize in leading high\-availability cloud environments, driving reliability engineering practices, and building automation\-first operations\. My focus is on ensuring platform stability, reducing MTTR, and delivering consistent customer experience at scale\. Currently, I lead global cloud operations supporting 200\+ enterprise clients across 15\+ regions, managing mission\-critical distributed systems with 99\.9%\+ uptime\. Strategic Process Consultant driving business planning, operational readiness, and process alignment\.Cross\-Functional Leader optimizing resource management, KPI tracking, and continuous improvement initiatives\.Risk & Automation Expert mitigating operational risks and implementing automation to boost performance\. I bring a strong combination of leadership and technical depth across cloud platforms, SRE practices, and intelligent automation\. Key Expertise: • Cloud Platforms: AWS \(EC2, S3, Lambda\) • Reliability Engineering: SLA, SLO, error budgets, MTTR optimization • Distributed Systems & High Availability Architecture • Incident, Problem & Change Management \(ITIL\) • Observability: monitoring, logging, alerting • Automation: AI/ML, RPA, intelligent ticketing systems • CCaaS Platforms: Genesys Cloud CX, NICE CXone, Amazon Connect • Telephony: VoIP, SIP, SBC Key Achievements: • Reduced MTTR by 30% using AI\-driven automation • Delivered 99\.9%\+ uptime across global platforms • Achieved 98% SLA compliance for enterprise customers • Improved operational efficiency by 20% through process optimization • Led large\-scale platform migrations and onboarding with minimal downtime I am passionate about building resilient platforms, leading high\-performing teams, and driving customer\-centric reliability at scale\.

## Location

Pune/Pimpri\-Chinchwad Area

## AI stack

antigravity

claude

## Work experience

Senior Manager in Operations \- Cloud Services at Tata Communications, Jul 2017 \- Present · 9 yrs 1 mo, Pune Dighi, • Lead global cloud operations for SaaS/CCaaS platforms ensuring 99\.9%\+ uptime • Manage distributed systems supporting 200\+ enterprise clients across 15\+ regions • Lead a 50\+ member engineering team \(L1–L3\) in a 24×7 global delivery model • Reduced MTTR by 30% through AI/ML\-driven automation and proactive monitoring • Achieved 98% SLA compliance using SRE practices and observability frameworks • Designed and implemented automation frameworks \(RPA, AI workflows\) • Built real\-time observability dashboards \(MTTR, latency, CSAT, NPS\) • Led platform migrations and onboarding with minimal production impact • Improved operational efficiency by 20% via SOPs, RACI, and governance models • Reduced escalation turnaround time by 20%

Telecommunications Manager at Cisco, Mar 2008 \- Dec 2017 · 9 yrs 10 mos, • Managed global cloud telephony and conferencing platforms with 99\.9% uptime • Improved system stability by 20% through proactive monitoring and upgrades • Led incident management and production support for distributed systems • Reduced new hire ramp\-up time by 30% via structured onboarding programs • Owned capacity planning and performance optimization • Ensured 100% SLA compliance for global enterprise customers

Telephony Engineer at Webex Communications India Private Limited\(A Cisco Company\), Jun 2006 \- Feb 2008 · 1 yr 9 mos, • Supported high\-availability telephony systems with 99\.9% uptime • Reduced recurring incidents by 25% through RCA and system fixes • Performed KPI reporting, audits, and performance tuning • Improved infrastructure efficiency by 20%

Customer Support Engineer at HCL Info Systems Ltd\., Jun 2003 \- May 2006 · 3 yrs, • Managed VoIP, IVR, EPABX, and ACD systems • Optimized call flows and telecom infrastructure performance • Supported deployment and maintenance of enterprise telecom platforms

## Education

Bachelor of Engineering, Electronics, Mumbai university

High School Diploma, Mumbai university

[View the original profile](https://tal.club/meet/nitin-naik)

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