Headline

Technical Consulting Engineer at Cisco

About

4.5+ Years of work experience in Network Security, Cloud Security, Routing-Switching. Open-minded to learning new technologies quickly and making meaningful contributions to the organization's and team’s success. Knowledgeable and Qualified skilled at Configuring and Maintaining Enterprise Communication Networks. Adept at Monitoring Network Performance, Supporting Network Operations, and troubleshooting the most complex network issues. Currently working as a Security Technical Consulting Engineer @ Cisco. HARD SKILLS • Network Incident and Change Management • Network Security • Cloud Security • Network Integration Management • Network Automation TECHNICAL SKILLS Excellent Customer handling and communication (verbal and written) skills. • IP Data Layer 2 & 3 Networks (LAN/WAN), OSI Model, IPv4/ IPv6, FTP, SMTP • TCP/IP, UDP, HTTP/HTTPS, DNS, DHCP,ARP IP-SUBNETTING, SSL, TLS, DTLS, PPPoE • NAT/PAT, CDP/LLDP, PPP/HDLC • Routing Protocols: EIGRP, OSPF, BGP. • ROUTE MAP, ACL, CoPP, SPAN, RSPAN, ERSPANION • VPN: GRE, DM-VPN, IPSEC • IP-SLA, RMON, NetFlow, NTOP, QoS • Firewalls: Cisco FTD, Cisco FMC, Cisco ASA, Cisco Firepower, Cisco NGFW Technology, Zscaler Cloud Firewall. • AAA: ISE, Active Directory, TACACS+, RADIUS, Network Policy Server (NPS), User Agents • Linux, Python, Bash, PowerShell, Azure, AWS • Working with Software: PRTG (Network Monitoring Tool) • SOLAR-PuTTY, CISCO PACKET TRACER, EVE-NG, GNS3, WIRESHARK, TCPDUMP, WinMTR, Fiddler, Zscaler Analyser, Packet Sender, VPN Access Manager, IIS • Zscaler Client Connector, Zscaler Traffic Forwarding, & Authentication (SAML, Kerberos, HostedDB, AD, LDAP), Policy (URL Filtering, Cloud App Control, SSL Inspection, Bandwidth Control, DLP), IDS/IPS SOFT SKILLS •Strong Communication skills •Troubleshooting •Problem-Solving •Customer Support and Escalations LANGUAGES • Hindi, English (Professional proficiency)

Location

Bengaluru

AI stack

hugging face

obsidian

ollama

openai

Work experience

Technical Consulting Engineer at Cisco, Jan 2023 - Present · 3 yrs 6 mos, Bengaluru, Karnataka, India, •TAC-II Engineer, Supported Cisco Products and technologies such as Cisco FTD, Cisco FMC, Cisco ASA, Cisco Firepower, Cisco NGFW Technology, AAA, and Virtual Private Networks (VPN). • Advocating solutions and services to customers in different technologies and platforms to expertly manage their networks. • Responsible for providing proactive networking solutions to prominent service providers in the APJC region, and responsible for coordinating/driving customer technical issues with cross-functional teams TAC/BU/Engineering. • Coordinated and executed the cutover to production and working on Cloud Platforms like AWS, and Azure. • Coordinating with the business units and engineering teams to help improve the products by creating product enhancement bugs. • Working with IFT (Internal Field Testing) team to identify bugs in the beta build to improve the overall products. • Working with Cisco Premium Customers in the APJC region.

Product Support Engineer II at Movate, Aug 2022 - Jan 2023 · 6 mos, Hyderabad, Telangana, India, • TAC Engineer, Zscaler Cloud Security. Cloud IDS/IPS, Cloud DLP, Cloud Firewall, Secure Web Gateways, Zero Trust Network Access, and Secure Access Service Edge. • Zscaler Client Connector, Zscaler Traffic Forwarding, and Authentication (SAML, Kerberos, HostedDB, AD, LDAP). • Policy (URL Filtering, Cloud App Control, TLS/SSL Inspection, Bandwidth Control, DLP), Network Protocol Analyzers (tcpdump, Wireshark), VPNs, Firewall, IDS/IPS IIS Web Server administration. • Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc • Providing technical assistance by directly interacting with global customers who own Zscaler's Cloud Proxy Products. • Troubleshooting complex network issues and engaging with multiple teams to provide an appropriate and speedy resolution to the customers. • Supporting customers in product deployment/migration activities. • Troubleshoot and resolved the GRE/IPSec Tunnel, Latency, Firewal, Data Centers, and reachability issues through Wireshark, Fiddler, WinMTR, Zscaler Analyser, Packet Sender, and VPN Access Manager. Analyse Customer logs through Jump Servers.

Network Security Engineer at Movate, Sep 2021 - Aug 2022 · 1 yr, Chennai, Worked as L1 Juniper TAC

Claims Associate at eMDs, Aug 2019 - Nov 2020 · 1 yr 4 mos, Noida, Uttar Pradesh, India

Education

Bachelor of Technology - BTech, Electrical and Electronics Engineering, DR. K.N. MODI INSTITUTE OF ENGINEERING AND TECHNOLOGY, MODINAGAR, GHAZIABAD

Diploma of Education, Electrical Engineering, Punjab State Board of Technical Education and Industrial Training