Headline

Group Manager - Global Operations

About

Results-driven professional with 25+ years of experience across Inside Sales, Retention, Operations and Business Transformation. Expertise in Microsoft Partner Programs, CSP & PSFP Operations, Commercial Governance and Operational Excellence. Known for driving strategic initiatives, optimizing business processes, building strong stakeholder relationships and leading cross-functional teams to deliver scalable business growth and measurable outcomes. A collaborative leader passionate about operational excellence, customer success and continuous improvement.

Location

Delhi

AI stack

claude

ChatGPT

Microsoft Copilot

Work experience

Group Manager - Global Operations at HCLTech, Feb 2025 - Present · 1 yr 8 mos, Hybrid

Senior Manager - Global Operations at HCLTech, Dec 2021 - Apr 2025 · 3 yrs 5 mos, Noida, Uttar Pradesh, India

DGM Operations APAC at Denave, Sep 2020 - Nov 2021 · 1 yr 3 mos, Noida, Uttar Pradesh, India

AVP - Inside Sales at Granular Consultancy Services, Mar 2019 - Aug 2020 · 1 yr 6 mos, Delhi

Regional Lead - Inside Sales (Small and Medium Business) at Microsoft India (BMSI), Oct 2014 - Dec 2018 · 4 yrs 3 mos, Gurugram, Haryana, India

Inside Sales Account Manager – Dynamics. at Microsoft India (BMSI), Nov 2010 - Sep 2014 · 3 yrs 11 mos, Gurugram, Haryana, India

Microsoft India(Brandgain) at Retention Specialist Dynamics, Apr 2009 - Jun 2010 · 1 yr 3 mos, Greater Delhi Area

Education

Bachelor of Commerce, B.Com, Delhi University

Software Engineering, Aptech Ltd