Headline

Product & Transformation | Enterprise AI (GenAI) | Analytics | Governance

About

Multi-faceted Professional with strong Business acumen, Product Management, Business Transformation, Data Science expertise and cross functional experience in Operations and Client Management Currently serving as Digital Business Transformation & Product Management consultant.

Location

Bengaluru

AI stack

claude

gemini

lovable

notebooklm

openai

ChatGPT

Work experience

Senior Product Manager Enterprise AI at GSK, Mar 2024 - Present · 2 yrs 6 mos, Bangalore Urban, Karnataka, India, • Own product vision and roadmap for enterprise AI Analytics platforms enabling GenAI, workflow automation, and insights across regulated functions. • Translate business objectives into product outcomes, OKRs, epics, user stories and acceptance criteria, balancing value, feasibility, and compliance. • Drive cross-functional execution with Architecture, UX, Platform Engineering, Operations and Vendors; manage dependencies, release readiness and adoption. • Operationalize Responsible AI practices in collaboration with Risk/Compliance/Cybersecurity teams. • Build product telemetry and dashboards to track adoption, user satisfaction and value • Present roadmap progress, trade-offs and business impact to senior leaders; shape investment priorities through data-backed storytelling.

Program Manager Enterprise Transformation at GSK, Jun 2022 - Feb 2024 · 1 yr 9 mos, Bangalore, • Led enterprise transformation programs across global operations by combining product thinking, process redesign, and digital enablement to improve efficiency, quality, and user experience. • Identified high-impact opportunities for automation and AI/ML infusion (workflow digitization, self-service enablement, predictive signals, exception handling) to reduce manual effort and improve SLA outcomes. • Designed and delivered analytics-driven performance monitoring (dashboards, deep dives, trend analysis, root-cause insights) to improve process reliability and speed of execution. • Built and maintained enterprise governance frameworks: KPI definitions, data standards, SOPs, controls, change processes, and audit-ready documentation. • Managed cross-functional execution across Technology, Quality/Compliance, Finance, Operations and external partners, aligning delivery sequencing to value, capacity, and risk. • Drove adoption and change management: communications, enablement sessions, playbooks, feedback loops, and post-go-live monitoring to ensure sustained usage and benefits realization. • Delivered cost & complexity reduction through standardization, simplification and rationalization

Assistant Vice President at Swiss Re, May 2018 - May 2022 · 4 yrs 1 mo, Bengaluru, Karnataka, India, •Drive digital transformation initiatives for Claims •Prioritize the Claims product roadmap/backlog and drive product development from idea to launch and iteration •Partner and collaborate with stakeholders from multiple teams like Engineering, UX, Data, etc. to define to define and review user stories •Define OKR’s to drive success, enable data-driven decision making and assess product performance against business objectives •Re engineered origination to reporting processes for Life and Health vertical by driving standardization, simplification and digital solutions •Design and drive Change Management project for Agile implementation program including communication, engagement, and training

Manager at GENPACT, May 2015 - Apr 2018 · 3 yrs, Bengaluru, Karnataka, India, •Own RPA product strategy and solution, from inception to delivery and identify business value and end user outcomes •Prioritize the RPA product roadmap/backlog and drive product development from idea to launch and iteration •Identify & drive continuous improvement for the client through Lean, Six Sigma & digital •Lead & drive robotic process automation projects for the client •Conceptualize, design & execute transformation road map for the client ensuring risk mitigation through FMEA •Program manage project scoping and prioritization to align with business objectives. •Conduct design thinking workshops & value stream mapping sessions to identify kaizens to improve customer experience, effectiveness & efficiency of business processes •Perform quantitative analysis of key process indicators to identify opportunities for process improvement. •Understand the problem statement in depth, performing the RCA with the right tools and presenting the gap to the concerned team •Convert the gap into strategies and action by liaising with cross-functional teams and drive the changes required. Influence the business with the improvement metrics •Stake Holder Management & Change Management: Work with cross functional teams to drive over action plans •Drive process excellence culture mentoring green belt projects & designing ideation events

Manager at The Federal Bank Ltd, Jan 2014 - Jun 2014 · 6 mos, • Own CASA product strategy and solution, from inception to delivery and identify business value and end user outcomes • Drive Change Management for single window counter system in branches • Managed daily floor operations including resource allocation, capacity planning, defining metrics & ensuring continuous improvement culture to optimize service delivery turnaround time by 20% • Mentored, coached & ensured continuous closure of performance feedback loops to develop employees and their skill sets to expand the team capabilities • Negotiated compromise settlements to curtail non-performing assets by 25%

Asst Manager at The Federal Bank Ltd, Mar 2010 - Dec 2013 · 3 yrs 10 mos, • Drive continuous improvement through process gap assessment, opportunity identification and change management • Set targets, monitored achievements and persuaded for proactive action to meet and exceed service levels by implementing best-in-class processes and practices • Project Managed deployment of new branches in the region

Education

Master of Business Administration (M.B.A.), XLRI Jamshedpur

Engineer's Degree, Btech Electronics and Communication, College of Engineering , Adoor