Headline

Azure Cloud Engineer | Microsoft 365 & Entra ID Specialist | Automating with PowerShell | Driving Microsoft Migrations

Location

Hyderabad

Work experience

Cloud Support Engineer at ProArch, Aug 2024 - Oct 2025 · 1 yr 3 mos, Remote, Cloud Support Engineer with hands-on experience in managing enterprise Microsoft Azure and Microsoft 365 environments. Expertise in deploying, configuring, and troubleshooting Azure compute, storage, networking, and security services, along with identity and access management using Microsoft Entra ID (Azure AD). Experienced in cloud migrations, hybrid environments, and tenant-to-tenant operations.

Support Associate at ProArch IT Solutions, Aug 2024 - Oct 2025 · 1 yr 3 mos, Served as the primary point of contact for IT incidents across Azure and Microsoft 365 environments, resolving tickets via Zoho ticketing tool and maintaining SLA adherence. Administered Azure Active Directory (Entra ID) for user provisioning, access control, group policy, and identity lifecycle management across the organisation. Managed Microsoft 365 services including Exchange Online, Teams, and SharePoint; troubleshot email, calendar, and licence issues for end users. Deployed and managed devices using Intune (MDM), including policy configuration and compliance enforcement across Windows 11 endpoints. Monitored service health using Azure Monitor and Log Analytics; proactively identified and resolved issues before they impacted users. Automated repetitive operational tasks (user onboarding, access reviews, reporting) using PowerShell scripts, reducing manual effort significantly. Performed root cause analysis following incidents and contributed to post-incident reviews and knowledge base documentation. Collaborated with cross-functional teams to maintain compliance with data and security standards; produced data-driven operational reports.

Education

Bachelor of Technology - BTech, DATA SCIENCE, CMR Technical Campus (Autonomous Engineering College)