Nishmitha Shetty on Tal
Headline
Senior Salesforce Business Analyst | Sales & Service Cloud | Experience Cloud | Requirements & Solution Design | Agile | Salesforce Certified
About
Senior Salesforce Business Analyst with 5+ years of experience delivering CRM and commercial transformation initiatives across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Automotive Cloud, and Dealer Management Systems. I specialise in bridging business strategy and technical execution, translating complex and ambiguous requirements into scalable, user-centric Salesforce solutions. My experience spans end-to-end business analysis, stakeholder workshops, As-Is / To-Be process analysis, solution design, functional requirements, user stories, UAT, Agile delivery, release management, and post-production support. I have worked across sales, customer service, partner and dealer management, order management, inventory, pricing, and forecasting, with hands-on experience in Salesforce configuration, data modeling, reporting and dashboards, SAP and external system integrations, APIs, and data migration.
Work experience
Senior Salesforce Business Analyst at Cloud Odyssey, May 2026 - Present · 5 mos
Salesforce Business Analyst at Cloud Odyssey, May 2024 - Apr 2026 · 2 yrs
Application Development Analyst at Accenture, Jun 2023 - Apr 2024 · 11 mos, Bengaluru, Karnataka, India
Application Development Associate at Accenture, Oct 2021 - Jun 2023 · 1 yr 9 mos, Bengaluru, Karnataka, India
Intern at Ardelis Technologies, Sep 2020 - Aug 2021 · 1 yr, Mangaluru, Karnataka, India
Education
Bachelor of Engineering - BE, Computer Science, St Joseph Engineering College, Mangaluru
