Headline

Attended Mumbai University Mumbai

About

I am a Technical Support Engineer with 3.9+ years of experience in the healthcare IT domain, currently working at eClinicalWorks. I specialize in troubleshooting technical issues, supporting end-users, and ensuring smooth system operations in high-pressure environments. Key Highlights: • Hands-on experience in resolving client issues and improving system efficiency • Strong understanding of SQL, debugging, and technical workflows • Experience working with healthcare systems and client support processes I am now looking to transition into roles where I can leverage my technical skills in SQL, data handling, and problem-solving to grow further in the tech domain. Open to opportunities in Technical Support, Data Support, or Analyst roles.

Location

Mumbai

Work experience

Technical Support Engineer at eClinicalWorks, Jul 2022 - Present · 4 yrs, Mumbai, Technical Support Engineer – eClinicalWorks Jul 2022 – Present • Resolved technical issues within healthcare systems, ensuring minimal downtime and uninterrupted client operations. • Diagnosed and troubleshot application and system-level problems using SQL and internal diagnostic tools. • Managed client queries efficiently, delivering timely resolutions and enhancing customer satisfaction. • Collaborated with cross-functional teams to identify root causes and implement fixes for recurring issues. • Monitored and maintained system performance to ensure seamless end-user experience. • Successfully resolved over 3,090+ support tickets to date. • Consistently handled 10+ tickets per day, maintaining high productivity and quality standards.

Education

Masters of science, Information Technology, Sathaye College - India

Bachelor of Science - BS, Information Technology, M.L. Dahanukar College