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Nishant Shahapurkar

Systems Engineering | MS Exchange | IAM solution | IT operations

Pune District

6+ years of work experience

Persistent Systems
Sep 202510 mosPresent

On-site

Flexe IT Managed Services
Mar 20241 yr 11 mosJan 2026

India

6sense
Sep 20212 yrs 5 mosJan 2024

• Led Microsoft 365 implementation and administration, managing Exchange Online, OneDrive, SharePoint, DLP Policies, and EOP. • Spearheaded the integration of MS 365 with Okta, enhancing security features through automated functionality. • Managed Okta Access Gateway, overseeing 30+ application integrations and provisioning, resulting in improved operational efficiency. • Developed SOP documentation, including troubleshooting guides and knowledge articles, leading to a 35% reduction in end-user issue tickets. • Streamlined end-user ticket resolutions with Freshservice, including device management, automation of password resets, and integration of a Slack chatbot for faster issue resolution. • Oversaw employee onboarding and offboarding, ensuring seamless Day One access and security protocol introduction. • Managed mobile device lifecycle, implementing policies for laptop buildouts. • Incorporated passwordless authentication with Beyond Identity for enhanced security. • Planned and implemented 1Password as a password manager for end-user teams. • Administered Slack workspace, managing channels, groups, and users
6sense
Sep 20212 yrs 5 mosJan 2024

Pune District, Maharashtra, India

• Led Microsoft 365 implementation and administration, managing Exchange Online, OneDrive, SharePoint, DLP Policies, and EOP. • Spearheaded the integration of MS 365 with Okta, enhancing security features through automated functionality. • Managed Okta Access Gateway, overseeing 30+ application integrations and provisioning, resulting in improved operational efficiency. • Developed SOP documentation, including troubleshooting guides and knowledge articles, leading to a 35% reduction in end-user issue tickets. • Streamlined end-user ticket resolutions with Freshservice, including device management, automation of password resets, and integration of a Slack chatbot for faster issue resolution. • Oversaw employee onboarding and offboarding, ensuring seamless Day One access and security protocol introduction. • Managed mobile device lifecycle, implementing policies for laptop buildouts. • Incorporated passwordless authentication with Beyond Identity for enhanced security. • Planned and implemented 1Password as a password manager for end-user teams. • Administered Slack workspace, managing channels, groups, and users
Capgemini
Aug 20201 yr 2 mosSep 2021

Pune District, Maharashtra, India

• Provided Level 3 support for Exchange Online Solutions, ensuring seamless migration and governance of Office 365 platforms. • Managed mail flow, transport rules, OneDrive, and SharePoint services, aligning with security guidelines. • Developed PL/SQL code for Axiom Database management, including stored procedures, packages, functions, and SQL queries for application enhancements.
Trigent Software Inc
Aug 201910 mosMay 2020

Bengaluru, Karnataka, India

• Managed hybrid Exchange migrations (Exchange 2013 to Exchange Online) and Active Directory (AD). • Resolved complex Exchange 2013 management issues using PowerShell scripting and MFCMapi troubleshooting. • Supported VPN, Outlook issue resolution, mail flow management in hybrid environments, and mailbox/calendar delegation.

Education

JAIN College

Bachelor’s Degree, Computer Software Engineering

JAIN College

20123 yrs2015
Govindram Seksaria Science (GSS) College, Belagavi

Govindram Seksaria Science (GSS) College, Belagavi

20092 yrs2011

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Headline

Systems Engineering | MS Exchange | IAM solution | IT operations

About

Experienced IT Specialist with a proven track record in startup environments, adept at building and managing IT operations teams, implementing SSO solutions, integrating applications, and overseeing Office 365 administration. Skilled in enforcing DLP policies, managing device inventory, and implementing MDM tools for security and automation. Known for driving technological innovation to enhance organisational productivity and ensuring seamless onboarding experiences for new hires.

Location

Pune District

Work experience

Senior Techology Lead at Persistent Systems, Sep 2025 - Present · 10 mos, On-site

Senior Information Technology Consultant at Flexe IT Managed Services, Mar 2024 - Jan 2026 · 1 yr 11 mos, India

Information Technology Operations Specialist at 6sense, Sep 2021 - Jan 2024 · 2 yrs 5 mos, • Led Microsoft 365 implementation and administration, managing Exchange Online, OneDrive, SharePoint, DLP Policies, and EOP. • Spearheaded the integration of MS 365 with Okta, enhancing security features through automated functionality. • Managed Okta Access Gateway, overseeing 30+ application integrations and provisioning, resulting in improved operational efficiency. • Developed SOP documentation, including troubleshooting guides and knowledge articles, leading to a 35% reduction in end-user issue tickets. • Streamlined end-user ticket resolutions with Freshservice, including device management, automation of password resets, and integration of a Slack chatbot for faster issue resolution. • Oversaw employee onboarding and offboarding, ensuring seamless Day One access and security protocol introduction. • Managed mobile device lifecycle, implementing policies for laptop buildouts. • Incorporated passwordless authentication with Beyond Identity for enhanced security. • Planned and implemented 1Password as a password manager for end-user teams. • Administered Slack workspace, managing channels, groups, and users

Information Technology System Specialist at 6sense, Sep 2021 - Jan 2024 · 2 yrs 5 mos, Pune District, Maharashtra, India, • Led Microsoft 365 implementation and administration, managing Exchange Online, OneDrive, SharePoint, DLP Policies, and EOP. • Spearheaded the integration of MS 365 with Okta, enhancing security features through automated functionality. • Managed Okta Access Gateway, overseeing 30+ application integrations and provisioning, resulting in improved operational efficiency. • Developed SOP documentation, including troubleshooting guides and knowledge articles, leading to a 35% reduction in end-user issue tickets. • Streamlined end-user ticket resolutions with Freshservice, including device management, automation of password resets, and integration of a Slack chatbot for faster issue resolution. • Oversaw employee onboarding and offboarding, ensuring seamless Day One access and security protocol introduction. • Managed mobile device lifecycle, implementing policies for laptop buildouts. • Incorporated passwordless authentication with Beyond Identity for enhanced security. • Planned and implemented 1Password as a password manager for end-user teams. • Administered Slack workspace, managing channels, groups, and users

Senior Consultant at Capgemini, Aug 2020 - Sep 2021 · 1 yr 2 mos, Pune District, Maharashtra, India, • Provided Level 3 support for Exchange Online Solutions, ensuring seamless migration and governance of Office 365 platforms. • Managed mail flow, transport rules, OneDrive, and SharePoint services, aligning with security guidelines. • Developed PL/SQL code for Axiom Database management, including stored procedures, packages, functions, and SQL queries for application enhancements.

Information Technology Support Engineer at Trigent Software Inc, Aug 2019 - May 2020 · 10 mos, Bengaluru, Karnataka, India, • Managed hybrid Exchange migrations (Exchange 2013 to Exchange Online) and Active Directory (AD). • Resolved complex Exchange 2013 management issues using PowerShell scripting and MFCMapi troubleshooting. • Supported VPN, Outlook issue resolution, mail flow management in hybrid environments, and mailbox/calendar delegation.

Education

Bachelor’s Degree, Computer Software Engineering, JAIN College

Govindram Seksaria Science (GSS) College, Belagavi