---
title: "Nishant Bhatnagar - Senior Group Manager in Gurugram | Tal"
description: "Meet Nishant Bhatnagar, Senior Group Manager Operations at Midland Credit Management, an Encore Capital Group Company || IIM-K || based in Gurugram."
image: "https://tal.club/meet/nishant-12/share-image"
---

# Nishant Bhatnagar on Tal

## Headline

Senior Group Manager Operations at Midland Credit Management, an Encore Capital Group Company \|\| IIM\-K \|\|

## About

An established Dale Carnegie Certified Professional with over 10\+ years of extensive operational experience with Financial Service industry\. Skilled in Change Management, Strategic Management, Talent Coaching and Skill Development\. Throughout my career, I have been recognized for keen ability to quickly build rapport with both colleagues and Direct Reportees\. Additionally, I can offer training and competency in the areas of operations research, leadership and quantitative analysis\.

## Location

Gurugram

## Work experience

Senior Group Manager at Midland Credit Management, an Encore Capital Group Company, Mar 2025 \- Present · 1 yr 4 mos, Gurugram, Haryana, India

Group Manager at Midland Credit Management, an Encore Capital Group Company, Apr 2017 \- Apr 2025 · 8 yrs 1 mo, Gurugram, Haryana, India, \-Lead, motivate, and support team within a time\-sensitive and demanding environment including Coaching and development\. \-Manage timely data collection to update operations metrics to achieve productivity targets\. \- Involvement in the hiring process to analyze the candidates on logical/reasoning, V & A Soft Skills\. \-This includes intensive training and the topics covered would be around service, process, culture, and so on\. \- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes\.

Account Manager at Midland Credit Management, Apr 2017 \- Mar 2020 · 3 yrs, Managed a portfolio of US accounts, consistently meeting liquidation targets while maintaining strict compliance and quality standards\. Resolved complex debt disputes by providing expert guidance on credit impacts and negotiation strategies\. Mentored a team of 5 process experts, enhancing team efficacy and collections performance\.

Associate at Convergys, Apr 2016 \- Mar 2017 · 1 yr, Gurugram, Haryana, India

Process Expert at The Phone Support, Oct 2014 \- May 2016 · 1 yr 8 mos, Led a team of Technical Associates, providing advanced tier\-2 support and reducing customer downtime\.

Technical Associate at The Phone Support, Oct 2014 \- May 2016 · 1 yr 8 mos, Troubleshot software issues for Systweak Technologies products, ensuring smooth Windows system functionality\. Optimized software installation and configuration processes to improve user experience\.

Associate at Systweak Software, Oct 2014 \- Mar 2016 · 1 yr 6 mos, Jaipur, Rajasthan, India

## Education

Master of Business Administration, Business Administration, Management and Operations, Indian Institute of Management, Kozhikode

Bachelor of Technology, Mechanical Engineering, rajasthan technical university

[View the original profile](https://tal.club/meet/nishant-12)

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