Nishant Bhatnagar profile photo 1 on Tal

Nishant Bhatnagar

Senior Group Manager Operations at Midland Credit Management, an Encore Capital Group Company || IIM-K ||

Gurugram

12+ years of work experience

Midland Credit Management, an Encore Capital Group Company
Mar 20251 yr 4 mosPresent

Gurugram, Haryana, India

Midland Credit Management, an Encore Capital Group Company
Apr 20178 yrs 1 moApr 2025

Gurugram, Haryana, India

-Lead, motivate, and support team within a time-sensitive and demanding environment including Coaching and development. -Manage timely data collection to update operations metrics to achieve productivity targets. - Involvement in the hiring process to analyze the candidates on logical/reasoning, V & A Soft Skills. -This includes intensive training and the topics covered would be around service, process, culture, and so on. - Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
Midland Credit Management
Apr 20173 yrsMar 2020

Managed a portfolio of US accounts, consistently meeting liquidation targets while maintaining strict compliance and quality standards. Resolved complex debt disputes by providing expert guidance on credit impacts and negotiation strategies. Mentored a team of 5 process experts, enhancing team efficacy and collections performance.
Convergys
Apr 20161 yrMar 2017

Gurugram, Haryana, India

The Phone Support
Oct 20141 yr 8 mosMay 2016

Led a team of Technical Associates, providing advanced tier-2 support and reducing customer downtime.
The Phone Support
Oct 20141 yr 8 mosMay 2016

Troubleshot software issues for Systweak Technologies products, ensuring smooth Windows system functionality. Optimized software installation and configuration processes to improve user experience.
Systweak Software
Oct 20141 yr 6 mosMar 2016

Jaipur, Rajasthan, India

Education

Indian Institute of Management, Kozhikode

Master of Business Administration, Business Administration, Management and Operations

Indian Institute of Management, Kozhikode

20232 yrs2025
rajasthan technical university

Bachelor of Technology, Mechanical Engineering

rajasthan technical university

20104 yrs2014

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Headline

Senior Group Manager Operations at Midland Credit Management, an Encore Capital Group Company || IIM-K ||

About

An established Dale Carnegie Certified Professional with over 10+ years of extensive operational experience with Financial Service industry. Skilled in Change Management, Strategic Management, Talent Coaching and Skill Development. Throughout my career, I have been recognized for keen ability to quickly build rapport with both colleagues and Direct Reportees. Additionally, I can offer training and competency in the areas of operations research, leadership and quantitative analysis.

Location

Gurugram

Work experience

Senior Group Manager at Midland Credit Management, an Encore Capital Group Company, Mar 2025 - Present · 1 yr 4 mos, Gurugram, Haryana, India

Group Manager at Midland Credit Management, an Encore Capital Group Company, Apr 2017 - Apr 2025 · 8 yrs 1 mo, Gurugram, Haryana, India, -Lead, motivate, and support team within a time-sensitive and demanding environment including Coaching and development. -Manage timely data collection to update operations metrics to achieve productivity targets. - Involvement in the hiring process to analyze the candidates on logical/reasoning, V & A Soft Skills. -This includes intensive training and the topics covered would be around service, process, culture, and so on. - Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.

Account Manager at Midland Credit Management, Apr 2017 - Mar 2020 · 3 yrs, Managed a portfolio of US accounts, consistently meeting liquidation targets while maintaining strict compliance and quality standards. Resolved complex debt disputes by providing expert guidance on credit impacts and negotiation strategies. Mentored a team of 5 process experts, enhancing team efficacy and collections performance.

Associate at Convergys, Apr 2016 - Mar 2017 · 1 yr, Gurugram, Haryana, India

Process Expert at The Phone Support, Oct 2014 - May 2016 · 1 yr 8 mos, Led a team of Technical Associates, providing advanced tier-2 support and reducing customer downtime.

Technical Associate at The Phone Support, Oct 2014 - May 2016 · 1 yr 8 mos, Troubleshot software issues for Systweak Technologies products, ensuring smooth Windows system functionality. Optimized software installation and configuration processes to improve user experience.

Associate at Systweak Software, Oct 2014 - Mar 2016 · 1 yr 6 mos, Jaipur, Rajasthan, India

Education

Master of Business Administration, Business Administration, Management and Operations, Indian Institute of Management, Kozhikode

Bachelor of Technology, Mechanical Engineering, rajasthan technical university

Nishant Bhatnagar - Senior Group Manager in Gurugram | Tal